Product Manager & Designer

Here Now Health is a virtual healthcare company serving children and families impacted by the child welfare system. The Product Manager & Designer owns product workflows end to end, partnering with engineers and clinical teams on design, delivery, quality checks, data and AI workflows, and supporting materials.

Responsibilities:

• Decide, with the Head of Product, which of the incoming bug reports and ideas ships next
• Write the ticket for what you designed: states, error copy, notification text, what counts as done
• Reproduce what breaks, show the engineers where and why, and brainstorm the fix with them
• Check the build on staging with test patients, and look at production after a release
• Write the release note, and run a short training when a feature changes how therapists work
• Work out what therapists, care advocates (our non-clinical team who help families get scheduled and stay in care), caseworkers, and families each need from the same workflow, where those needs collide, and what has to be true for all of them before anything gets drawn
• Take a workflow and a rough sketch to a low-fidelity screen the same week, and to a real one after a round with the clinical team
• Own the copy across the product, from a reminder text to a button label, and the design system underneath it
• Keep our automated reports and checks accurate (attendance, therapist capacity, no-shows, chart audits), and follow up on what they surface
• Build new AI-assisted workflows with the Head of Product, and check their output before anyone relies on it
• Pull the numbers behind each product decision, and check after launch whether it worked
• Turn a spreadsheet into something the team can act on, from monthly goals versus actuals to a quick answer for the clinical director
• Build the decks and one-pagers the rest of the team needs: the monthly all-hands deck, a handout for a referral partner, materials for a conference
• Keep the public-facing website current

Requirements:

• 3 to 5 years in product management, product design, or both, on a product people use every day
• Healthcare experience, ideally Medicaid or behavioral health
• A portfolio with product UI and at least one ticket or spec you wrote
• A clear view of what makes a ticket and its acceptance criteria good
• Figma or a similar tool, and the habit of writing your own UI copy
• Daily use of AI tools in your own work, and a sense of where they go wrong
• Enough technical depth to reproduce a bug, narrow it down, and explain it to an engineer. You don't need to code
• Child welfare or behavioral health experience
• Experience on a product with several user roles and permissions
• Experience managing work in Linear or a similar issue tracker
• Experience building or maintaining a website in Webflow or a similar platform