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Job Title: O9 Supply Planning SME
Location: South Brunswick, NJ(Hybrid)
Duration: Long term
Work on o9 support/ Implement in the domain of Supply Planning / Demand Planning / Control Tower / Integrated Business Planning.
Engage business teams and project teams to understand issues, requests and requirements and deliver solutions like issue fixes, business processes, functional specifications and application enhancements with service agreements
Communicate clearly and accurately requests and requirements to cross-functional teams, IT and business stakeholders, IT vendors. Who are involved in solutions and solutions to business teams
Work closely with Solution Architects and Leads to support the implemented solutions.
Create and execute workflows and test-cases to document the solved issues.
Work closely with o9 Customer Service Team in support activities cross regions and cross time zones to deliver best services
Prioritize and track support issues to maintain the best practice of the support operations
Identify opportunities for improvement in functional and technical processes related o9
Participate on projects in o9 application areas and complete assignments