Senior Business Analyst

United States of America

Full Time

8 hours ago

H1B Sponsor Likely

Key skills

US Payments DomainTSYS Acquiring Platforms SaratogaTSYS Acquiring Platforms SierraTSYS Acquiring Platforms SummitTSYS Acquiring Platforms BETsTSYS Acquiring Platforms PPMTSYS Acquiring Platforms EIS 1080/1081Card Processing AuthorizationCard Processing ClearingCard Processing SettlementCard Processing ChargebacksCard ProcessingCard Processing ReconciliationCard Scheme Rules and Visa/Mastercard ComplianceTokenization and Digital Wallets Apple PayTokenization and Digital Wallets Google PayPayment Fraud, Risk, and Regulatory Compliance ACHPayment Fraud, Risk, and Regulatory Compliance PCIData Mapping and Platform MigrationSQLAPIs and System IntegrationsAgile/Scrum/SAFeJira, Confluence, and Azure DevOpsUAT and Integration TestingAIIntegration TestingAzureAzure DevOpsJiraConfluenceAgileScrumSDLCStakeholder ManagementCommunicationCollaboration

About this role

Ciklum is hiring a Senior Business Analyst to support a program consolidating multiple payment gateways into a target platform. The role covers payment-domain requirements, TSYS platform expertise, migration and testing support, and coordination across business and technical teams.

Responsibilities:

Elicit, analyze, and document business, functional, non-functional and transition requirements through business and technical stakeholder discussions, workshops and reverse engineering
Create and maintain BRDs, FRDs, user stories, acceptance criteria, use cases, and data process flows
Create documentation enabling the technical teams: Solution Architecture, Development, Data and Migration teams
Work closely with Product Owners, Solution Architects, Developers, Data and Migration Engineers, QA, and business teams throughout the SDLC
Provide functional expertise across the US Payment landscape, focusing on the gateway technical processing rather than card products and e2e payments for the customer's
Provide expertise with TSYS/card processing platforms and understand processor integrations and downstream systems
Analyze change requests, perform impact analysis, and identify and manage dependencies across streams
Manage requirements at the Program level
Conduct data analysis, data mapping, and scenario planning for the migration
Support migration and UAT planning, test case reviews, defect triage, and production releases
Collaborate with QA teams to ensure requirements are completely covered through functional and integration testing
Define and document non-functional requirements in collaboration with the Solution Architects and the QA team
Work with APIs, data flows, interfaces, and system integrations to translate business requirements into technical specifications
Actively plan and drive SAFe ceremonies including backlog refinement, PI and sprint planning, daily stand-ups, demos, and retrospectives
Maintain requirements traceability from business requirements through development, testing, and migration completion
Support investigation and resolution of production issues and business queries
Work with payment networks and industry standards, including Visa, Mastercard, and relevant regulatory/compliance requirements

Requirements:

Strong USA Payments domain expertise and hands-on experience with TSYS card acquiring platforms is mandatory for the candidate in this role
Deep and wide knowledge of the USA Payment landscape
Payment processor background
Strong knowledge of the TSYS Acquiring platforms (such as Saratoga, Sierra, Summit); TSYS BETs and TSYS PPM
Knowledge of TSYS EIS 1080 (Authorization) and EIS 1081 (Settlement & Clearing)
Understanding of the card scheme rules, transactions (such as tipping, surcharges, split billing, DCC / FX at POS); Terminal vendor protocols Verifone, Ingenico etc
Understanding of card authorization, clearing, settlement, chargebacks, and reconciliation
Experience with tokenization and digital wallets such as Apple Pay and Google Pay
Experience working with Visa/Mastercard mandates and compliance changes
Experience with payment fraud, risk, or regulatory initiatives
Strong experience with data mapping and migration of complex platforms
SQL knowledge for data validation and analysis
7+ years of experience as a Business Analyst / Business Systems Analyst
Deep expertise in the USA Payments domain, including regulatory compliance (such as ACH, PCI, etc.)
Hands-on experience with TSYS card acquiring platforms
Technical background: SQL, API, system integrations, data flows, data analysis and mapping
Basic understanding of architecture principles
Experience with requirements elicitation and documentation, creation of BRD, FRD, user stories, acceptance criteria, process and data flows at the appropriate technical level
Experience with UAT, integration testing, defect management, and release support
Strong proven experience leveraging AI throughout the SDLC and BA/SA workflows, quickly adapting to the wide variety of AI tools
Experience working in Agile/Scrum/SAFe environments
Strong analytical, problem-solving, stakeholder management, and communication skills
Experience with Jira and Confluence, Azure DevOps
Hands-on experience with payment platform migrations, the SAFe environment, and working at the Program level is highly preferable