Senior Quality Assurance Engineer

BusRight is transforming school transportation through a modern platform designed to make school buses safer, smarter, and more efficient. The Senior Quality Assurance Engineer will lead quality efforts across web, mobile, backend, mapping, real-time systems, and integrations by defining test strategies, investigating complex issues, improving automation, and influencing engineering practices.

Responsibilities:

• Take ownership of quality for complex features and product areas across Web, Android, and Flutter applications
• Define appropriate test strategies based on technical complexity, customer impact, risk, and system architecture
• Perform exploratory, integration, regression, and end-to-end testing across interconnected systems
• Identify edge cases, failure modes, and risks that may not be obvious from product requirements alone
• Help teams determine appropriate release confidence and identify gaps before changes reach production
• Lead investigation of difficult bugs and production issues across frontend, mobile, backend, infrastructure, and third-party integrations
• Analyze application logs, network traffic, API requests, database data, monitoring signals, and source code to isolate root causes
• Reproduce complex or intermittent issues and provide engineers with clear technical findings
• Distinguish symptoms from underlying causes and identify patterns across seemingly unrelated incidents
• Build scripts, utilities, or debugging tools when they can accelerate investigation or improve future troubleshooting
• Design, build, and maintain E2E and integration automation using tools such as Playwright/Maestro/Appium
• Identify where automation provides meaningful value and where manual or exploratory testing is more appropriate
• Improve automation architecture, reliability, maintainability, and execution speed
• Work with engineers to improve testability at the application and system level
• Improve automated quality checks on CI/CD workflows
• Partner with engineers and product managers during planning and technical design to identify risks early
• Challenge unclear requirements, assumptions, and implementation decisions when they introduce unnecessary quality risk
• Communicate tradeoffs clearly and help teams make informed release decisions
• Represent the customer and operational perspective during technical discussions
• Collaborate closely with Support and other customer-facing teams when investigating reported issues
• Identify weaknesses in existing QA processes and propose practical improvements
• Improve test documentation, defect reporting, release validation, incident analysis, and quality metrics
• Help establish scalable testing practices as the product and engineering organization grow
• Share knowledge, provide technical guidance, and help less-experienced QA engineers develop stronger testing and debugging skills
• Promote the idea that quality is a shared engineering responsibility rather than something owned only by QA

Requirements:

• 5+ years of experience in Quality Assurance, Software Engineering in Test, or another strongly technical software quality role
• Significant experience testing complex web and mobile applications involving multiple interconnected services
• Advanced exploratory testing and risk-analysis skills
• Strong experience investigating production issues using logs, APIs, databases, monitoring tools, and other technical signals
• Hands-on experience with automated testing frameworks and methodologies
• Strong programming and debugging skills—you should be comfortable reading, understanding, and navigating production codebases
• Ability to write automation, debugging utilities, scripts, data-analysis tools, or other engineering support tooling when needed
• Strong understanding of APIs, distributed systems, client-server architecture, and data flows between services
• Strong understanding of the full Software Testing Life Cycle (STLC), from requirements analysis and test design through execution, release validation, and production monitoring
• Experience working with defect tracking systems and test management practices
• Understanding of software security and privacy considerations, including authentication, authorization, data handling, access control, and common OWASP risks
• Excellent written and verbal communication skills, including the ability to explain complex technical issues clearly to both technical and non-technical stakeholders
• Experience with mapping, GPS/location systems, real-time applications, or transportation technology is a strong plus
• Experience with some of the following technologies is useful, but expertise in every technology listed is not required
• Web: React, TypeScript
• APIs & Backend: REST APIs, Node.js, PostgreSQL, Firebase
• Mobile: Android, Flutter
• Automation: Playwright, Maestro, Appium
• Observability & Debugging: Datadog, Sentry, Google Cloud Platform, Proxyman
• Data & Infrastructure: PostgreSQL, Redis, Firebase Firestore, Google Cloud Platform
• API tooling: Postman or similar tools
• Security: OWASP, authentication/authorization concepts, privacy and data-handling practices
• Delivery: CI/CD pipelines, Agile software development practices
• Mapping / Location: GPS, geospatial systems, mapping SDKs, routing, or other location-based technologies
• You naturally think in terms of risk, failure modes, and customer impact, not just expected behavior
• You are comfortable investigating problems across multiple layers of a system
• You can work independently when requirements are incomplete or the problem is poorly understood
• You know when deeper investigation is necessary and when additional testing provides diminishing returns
• You communicate quality concerns clearly without becoming a bottleneck for delivery
• You are comfortable challenging assumptions and advocating for technical improvements
• You look for opportunities to eliminate recurring problems rather than repeatedly testing around them
• You enjoy building tools and processes that make engineering teams more effective
• You balance attention to detail with pragmatic decision-making