Business Analyst, Data Operations

AffirmedRx is a pharmacy benefit management company focused on improving health care outcomes. The Business Analyst, Data Operations serves as the liaison between Data Operations and business-facing teams, triaging data issues, analyzing impact, tracking status, and communicating through resolution.

Responsibilities:

• Serve as the primary point of contact for client managers and patient care advocates reporting file-related or data issues
• Gather all relevant details needed to understand and scope each issue — client, file type, affected dates, impacted records, and related context
• Accurately log and categorize incoming issues to support tracking, prioritization, and reporting
• Conduct thorough impact analyses to determine the scope and severity of each issue, including which clients, members, or files are affected
• Partner with Data Operations team members (ETL Developer/File Management Analyst, Senior Data Operations Engineer, PBM Claims Adjudication Expert) to validate findings and confirm root cause
• Clearly present impact analysis findings to both technical and non-technical audiences, tailoring the level of detail to the listener
• Build and maintain a dashboard or similar tracking tool that reflects the current status of all open issues
• Provide proactive, regular updates to client managers, patient care advocates, and other stakeholders — especially when work begins on an issue and when it is resolved
• Ensure no stakeholder is left wondering about the status of an issue they reported
• Serve as the primary liaison between the Data Operations team and Client Management on file-related and data issues
• Serve as the primary liaison between the Data Operations team and Patient Care Advocates on file-related and data issues
• Build trusted, responsive relationships with both groups to keep communication flowing smoothly in both directions
• Maintain clear documentation of issues, analyses, and resolutions for future reference and audit needs
• Identify recurring issues or themes and flag them to the Manager, Data Operations as candidates for a systemic or process fix
• Continuously refine intake and tracking processes to reduce friction and confusion for everyone involved

Requirements:

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field, or equivalent experience
• 2+ years of experience as a business analyst or in a similar liaison/analyst role
• Excellent written and verbal communication skills, with the ability to translate clearly between technical and non-technical audiences
• Strong analytical skills, with demonstrated ability to break down a reported issue and determine its full scope and impact
• Experience building and maintaining a dashboard or status-tracking tool (e.g., Excel, Power BI, Smartsheet, Jira, or similar)
• Highly organized and detail-oriented, with the ability to manage multiple open issues and stakeholders at once
• A proactive communicator by habit — provides status updates before being asked, not after
• Comfortable working cross-functionally with both business teams (Client Management, Patient Care Advocates) and technical teams (Data Operations)
• Mission-driven, humble, and supportive; holds high standards while fostering trust with everyone involved
• Aligns with AffirmedRx values, promoting trust, accountability, and innovation
• healthcare or PBM experience strongly preferred
• Familiarity with PBM eligibility, accumulator, or claims data a plus