Recruiter (Customer Service)

ICONMA is recruiting for a confidential client, an EV manufacturing company. The Recruiter (Customer Service) partners with commercial leaders to develop hiring strategies and manages end-to-end recruiting, sourcing, candidate evaluation, and process improvements for commercial roles.

Responsibilities:

• Act as a partner to leaders across Commercial, turning headcount plans into prioritized hiring strategies and clear success profiles
• Provide market and compensation insights for commercial talent to influence recruiting strategy and decisions
• Lead intake and calibration sessions, mapping competencies to interview plans and coaching managers on evidence-based evaluation
• Own end-to-end recruiting for high-volume roles—from initial brief and sourcing strategy to offer, close, and handoff
• Execute multi-channel sourcing plans (direct outreach, referrals, and AI-enabled search) to generate pipelines for hard-to-fill commercial roles and locations
• Facilitate debriefs and drive structured decision-making, ensuring a clear documentation of rationale and tradeoffs for every hire
• Identify and remove process friction in the recruiter journey, simplifying scheduling and feedback loops to protect candidate experience
• Leverage AI and ATS to automate manual tasks without eroding candidate quality or experience
• Ensure every candidate receives a clear, respectful, and timely journey, acting as a brand ambassador for Client’s mission

Requirements:

• 5–10+ years of full-cycle recruiting experience in high-growth environments, with a strong track record in Automotive Service, Sales, Customer Service, or Commercial operations
• Proven success owning complex searches, influencing senior stakeholders, and shaping strategy for roles
• Demonstrated ability to execute talent mapping and long-term nurture strategies for hard-to-fill passive talent
• Experience using funnel metrics (pass-through rates, time-to-fill) to diagnose bottlenecks and influence hiring decisions
• Proficiency with iCIMS ecosystems and a practical view of where AI/automation adds value to the recruiting process
• Ability to prioritize and maintain high standards across multiple concurrent searches in a fast-paced environment