Customer Success Manager

Aras Corporation provides digital thread solutions for product lifecycle management (PLM) and engineering AI. The Customer Success Manager helps large enterprise subscribers realize value from Aras Innovator by guiding adoption, coaching on technical best practices, managing escalations, and supporting renewals and expansion.

Responsibilities:

• Subscriber Adoption: Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge
• Technical Coaching: Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks
• Escalation Management: Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction
• Renewals & Expansion: Collaborate with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success
• Cross-Functional Coordination: Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions
• Tool & Process Development: Contribute to the development of internal tools, templates, and processes that enhance the customer experience

Requirements:

• 5-7+ years of experience in customer success, technical account management, or solution consulting
• Strong understanding of PLM, CAD, or engineering design methodologies
• Strong technical acumen and problem solving skills
• Familiarity with CAD tools and engineering design principles
• Excellent communication and relationship-building skills
• Skilled in managing escalations and coordinating cross-functional resolutions
• Comfortable working independently and in fast-paced, collaborative environments
• Applicants must be authorized to work in the United States
• preferably in PLM or enterprise software
• Background in engineering, product development, or enterprise software implementation
• Experience working with global teams and enterprise customers