Marketing Admin Manager (Virtual)

Marriott Ownership Resorts, Inc. is hiring a Marketing Admin Manager to support and manage site marketing administration processes. The role oversees reporting, contract and tour quality, payments, payroll, events, compliance, and support for employee development.

Responsibilities:

• Monitors Encore contract quality, procedures and methodology as well as entering them in the system and ensuring they have been charged in mortgage serve
• Manages marketing tour availability, manifest, input of tours and reviewing tour manifest to ensure the Front Desk is putting accurate information on SE, premiums, effort codes and TO information
• Runs all Cognos and OTM reporting for marketing and sales
• Daily entry and quality assurance check of all TO logs with bi-weekly TO report
• Assists in ensuring all contracts adhere to policies for the site and the company, as well as all legal requirements
• Produces First Time Buyer Report and managing what tours were first time buyers and who did not contact our Salt Lake City office. Maintains a log of this activity to send to Sales Leaders and Project Director
• Assists in ensuring all corporate and marketing policies are followed and site remains in compliance with corporate, state and federal policies regarding marketing at the site
• Processes all payments and audits marketing and sales spiffs to ensure that everything is not paid until after rescission and back-up is attached
• Produces CSS weekly report
• Distributes report to all marketing and sales leaders with recommended coaching opportunities as well as who is not eligible for future contests and spiffs based on scores
• Processes all marketing and management payroll with quality assurance checks prior to sending to corporate
• Runs overtime report and communicates to all leaders, including the Project Director
• Runs Customer Issue and Quality Assurance Log report and sends template to Salt Lake City with QA compensation and/or resolution
• Counting all banks for accounting including upstairs safe, marketing and sales front desk banks
• Runs all marketing reports bi-monthly for accounting compliance audits
• Manages all marketing and sales events including owner cruises
• Tasks include mailing, creative services, advertising, preparing documents, working with our corporate legal department and the preparation of documents, gifts, working with venders, negotiating, payment, etc
• Assists in identifying opportunities to enhance the effectiveness of business processes
• Trains and monitors associates in computer training at the site
• General duties from the DOM and or the PD
• Assists in recognizing and celebrating team successes
• Assists the DOM and the Sr. Marketing Manager to coordinates staff schedules to accommodate peak periods as well as slow periods
• Supports the development, mentoring and training of employees
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Demonstrates personal integrity
• Uses effective listening skills
• Demonstrates self confidence, energy and enthusiasm
• Manages group or interpersonal conflict effectively
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Requirements:

• High School Diploma or GED
• Proficiency in English (additional language required for certain positions)
• 4-year bachelor-s degree in Business Administration or related major
• 1 year experience in sales administration, real estate, finance or related professional area