Junior Associate – Technical Product Management & Clinical Informatics

Forest Pond Associates is a consulting firm seeking a Junior Associate to support technical product management, clinical informatics, and software implementation across client engagements. The role translates business and clinical needs into functional solutions and supports system configuration, testing, implementation, and ongoing enhancements.

Responsibilities:

• Gather and translate client needs into functional requirements, workflows, system specifications, and acceptance criteria
• Support solution design, feature prioritization, enhancement planning, and continuous improvement
• Collaborate with clients and stakeholders to align system functionality with business and clinical needs
• Own assigned product and implementation deliverables, ensuring alignment with requirements, quality standards, and client expectations
• Facilitate client discussions, document decisions, and communicate progress and recommendations
• Configure, test, implement, and maintain clinical and quality management systems, including Electronic Data Capture (EDC), eSource, and electronic Quality Management Systems (eQMS)
• Support form development, business rules, workflow configuration, and user administration
• Conduct system testing, user acceptance testing (UAT), validation, troubleshooting, and issue resolution
• Support system deployment, user onboarding, training, and post-implementation enhancements
• Evaluate platform capabilities and limitations to identify practical solutions
• Perform data quality checks, validation, reconciliation, and basic reporting
• Develop and maintain SOPs, functional specifications, user guides, training materials, and testing documentation
• Maintain organized records supporting traceability, regulatory compliance, and quality
• Contribute to data analysis, operational reporting, and process improvements
• Collaborate across multiple client engagements with changing priorities
• Learn new technologies, software platforms, and consulting methodologies
• Communicate effectively with clients, vendors, and internal teams
• Demonstrate increasing independence, accountability, and ownership of assigned responsibilities

Requirements:

• Bachelor's degree in a scientific, healthcare, information technology, information systems, or related field
• Academic or professional exposure to clinical research, health informatics, healthcare technology, data management, or software systems
• Strong analytical, organizational, problem-solving, and communication skills
• Ability to learn new technologies, troubleshoot challenges, and apply technical concepts to business needs
• Comfortable working independently and collaboratively while managing multiple priorities
• Detail-oriented, adaptable, and proactive in identifying solutions
• Exposure to technical product management, business analysis, software implementation, or consulting
• Familiarity with EDC, eSource, CTMS, eQMS, or other regulated software platforms
• Experience with requirements gathering, workflow design, system configuration, User Acceptance Testing (UAT), or validation
• Knowledge of clinical research workflows, GCP, data integrity, or regulated environments
• Experience with SQL, Excel, Power BI, or other data analysis and reporting tools
• Familiarity with Agile methodologies, product lifecycle management, or software development processes