Technical Sales Manager/Solution Engineering Manager

IPQS is hiring a Technical Sales Manager to lead solutions engineering, technical sales, customer onboarding, and implementation. The role manages and develops technical teams while partnering with Sales, Customer Success, Product, and Engineering to support customer acquisition and successful implementations.

Responsibilities:

• Lead IPQS's Solutions Engineering function and establish best practices for technical discovery, solution design, demonstrations, proof-of-concepts, and technical evaluations
• Partner closely with Account Executives throughout the sales process to identify technical requirements, business problems, and opportunities for IPQS solutions
• Participate in strategic and complex customer calls as the technical leader
• Translate customer fraud and risk challenges into technical solutions using IPQS APIs, data products, workflows, and fraud intelligence
• Develop and improve technical discovery frameworks, demo environments, proof-of-concept processes, and technical sales collateral
• Help Sales teams articulate the technical and business value of IPQS without overcomplicating the solution
• Help evaluate customer data, workflows, APIs, and technical architectures to determine the best IPQS solution
• Own the technical onboarding experience from closed-won through production implementation
• Develop a consistent implementation methodology that reduces time-to-value and accelerates customers toward production use
• Establish technical handoff processes between Sales, Solutions Engineering, Implementation, and Customer Success
• Develop onboarding documentation, implementation guides, technical FAQs, and customer-facing resources
• Work with Product and Engineering to communicate recurring implementation challenges and customer requirements
• Hire, manage, coach, and develop Solutions Engineers and technical implementation personnel
• Establish clear goals, performance expectations, career paths, and development plans for the team
• Conduct regular 1:1s, performance reviews, coaching sessions, and team meetings
• Build a culture of technical excellence, accountability, responsiveness, and customer ownership
• Develop team members' abilities across technical discovery, fraud-domain expertise, solution design, communication, and customer management
• Determine appropriate staffing and resource allocation across sales opportunities and implementations
• Build a team capable of supporting both high-volume opportunities and complex strategic accounts

Requirements:

• The ideal candidate has managed Solutions Engineers, Sales Engineers, Technical Account Managers, Implementation Engineers, or similar technical customer-facing teams, while remaining comfortable personally engaging in complex enterprise sales cycles and customer implementations
• Most importantly, you should already understand the fraud, risk, identity, payments, or fraud-data ecosystem
• You should be able to have credible conversations with fraud leaders, risk teams, engineers, product managers, and technical decision-makers about how fraud data is evaluated and incorporated into real-world decisioning systems
• 3+ years of experience in Solutions Engineering, Sales Engineering, Technical Account Management, Implementation, Professional Services, or a related technical customer-facing function
• 1+ years of direct people-management experience
• Demonstrated experience hiring, coaching, and developing technical teams
• Professional experience in fraud prevention, fraud data, payments risk, identity, trust & safety, cybersecurity, transaction risk, or a closely related field
• Strong understanding of how fraud and risk teams use data to make automated and manual decisions
• Experience working with APIs, integrations, data products, and technical implementations
• Experience supporting complex B2B SaaS or data/API sales
• Ability to communicate effectively with both highly technical and non-technical audiences
• Strong understanding of the enterprise sales process and the role of technical teams within it
• Strong project-management and organizational skills
• Willingness to remain hands-on and participate directly in important customer opportunities and implementations
• This role is for U.S. residents only
• Experience with fraud scoring, device intelligence, IP, email, and phone intelligence, as well as, transaction risk, identity verification, or behavioral analytics
• Experience working with fraud teams at merchants, fintechs, marketplaces, financial institutions, affiliate businesses, or other high-risk digital businesses
• Experience with REST APIs, JSON, webhooks, SDKs, data integrations, and common cloud architectures
• Experience managing both pre-sales and post-sales technical functions
• Experience building an implementation or professional-services function from the ground up
• Experience with proof-of-concept design and technical validation
• Familiarity with Salesforce and other CRM/revenue systems
• Experience working at a data-as-a-service, SaaS, cybersecurity, fraud prevention, or API-first technology company