Field Service Engineer - New York

Tosoh Bioscience, Inc. provides onsite service and telephone support for its diagnostic instrumentation and associated components at customer facilities. The Field Service Engineer installs, repairs, troubleshoots, and maintains instruments while meeting service-quality and regulatory requirements.

Responsibilities:

• Install, troubleshoot, repair and schedule maintenance on Tosoh instruments
• Overnight and air travel required. Frequency and duration will vary depending on business needs. Travel may be immediate or scheduled in advance. International travel possible and the ability to obtain a valid passport is required
• Provide cross coverage for other FSE territories & customers as needed
• Complete all administrative responsibilities in a timely and accurate manner as required by company policy or as directed by management
• Responsible for the organization, management and control of trunk stock parts inventory
• Fully comply with all servicing procedures, quality systems requirements and compliance
• Collaborate with Instrument Service Center (ISC) personnel in remanufacturing of Tosoh instruments
• Maintain compliance in all work activities
• Responsible for making travel arrangements (booking hotels, air travel) and other transportation required in supporting Tosoh customers
• Perform other duties as prescribed by service management

Requirements:

• A minimum of two years field service support of medical equipment or equivalent experience
• An associate degree in electronics, military technical training, or equivalent education
• Must have and maintain valid US drivers license and acceptable driving record
• Must be proficient in Windows 7/8/10 operating software and Microsoft Office; ability to learn and become proficient in other software programs as required
• Must be able to read and interpret electronic schematics, fluidic diagrams and mechanical drawings
• Experience using a digital multimeter, have basic electronic soldering skills, and other general electronic technician competencies
• Solid verbal and written communications skills
• Good organizational skills and attention to detail in order to maintain all documentation at the highest levels of accuracy using good documentation practices
• Excellent customer service and problem-solving skills to understand, follow through, and resolve instrument issues and the needs of Tosoh Bioscience customers
• Possess a sense of urgency to deliver timely results and resolve issues quickly
• Must have the ability to define problems, collect data, establish fact(s) and draw valid conclusions. In addition, the ability to interpret technical instructions in both mathematical and diagram form and deal with abstract and concrete variables
• Experience working in an FDA or ISO regulated medical device industry
• Working knowledge of quality system requirements and the willingness to adapt to Tosoh's Quality System