Project Manager

Supermicro is seeking a Project Manager to lead and scale Salesforce-driven service operations initiatives across global teams. The role coordinates development cycles, incident management, backlog prioritization, API integrations, and cross-system automation with business, IT, vendor, and global teams.

Responsibilities:

• Lead daily Salesforce development standups and end-of-day review sessions
• Coordinate development lifecycle across Dev, UAT, and Production environments
• Maintain and continuously prioritize the Salesforce Master Backlog
• Collaborate with cross-functional teams to drive execution, resolve challenges, and ensure timely project delivery
• Facilitate communication between global teams, ensuring seamless project execution across regions
• Utilize project management tools such as JIRA, Smartsheet, Microsoft Project, Team, Slack, etc. to track progress and report updates
• Ensure QA validation and user acceptance criteria are met prior to release
• Partner with external development vendors (e.g., offshore teams) to drive delivery and remove blockers
• Lead coordination of API integration efforts between Salesforce and enterprise systems
• Drive structural backlog grooming and prioritization across projects, incidents, and enhancements
• Identify automation opportunities to reduce manual effort and improve operational efficiencies
• Partner with IT and system owners to define integration architecture and automation strategy
• Facilitate cross-functional requirements gathering sessions

Requirements:

• 5+ years of experience in managing project management, preferably in Salesforce or enterprise SaaS platform initiatives
• Experience leading Dev → UAT → Production release cycles
• Strong experience with MS Office suite, and Smartsheet
• Strong understanding of API integrations and cross-system architecture
• Experience working with offshore development partners
• Salesforce certifications (Admin, Developer, etc.) or ability to obtain in 30-60 days from hire
• Ability to travel domestically and internationally as needed
• Familiarity with Service Cloud or enterprise ticketing systems