Field Services Engineer I

Omnicell is hiring a Field Services Engineer I to provide onsite troubleshooting and maintenance of its electro-mechanical healthcare solutions. The role supports nursing and pharmacy teams, documents service events, and helps maintain product service quality and customer satisfaction.

Responsibilities:

• Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions
• Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope
• Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions
• Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope
• Provide coaching and mentoring as needed
• Thoroughly document all service events according to Omnicell's policies and procedures
• Meet company guidelines for response time and service levels
• Escalate product bugs, malfunctions, and design issues through support channels
• Participate in various staff meetings
• Maintain service quality and customer satisfaction
• Manage parts inventory and return materials process

Requirements:

• Coursework in Network Engineering, Robotics, or Electronics
• Experience working in a hospital environment
• Must have a valid driver's license with an acceptable driving record
• Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices
• Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR
• Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices
• Knowledge of FDA regulations for medical devices and Quality Management Systems