Customer Success Manager

1mind is hiring a Customer Success Manager to own customer outcomes from onboarding through renewal and expansion. The role guides customers through launch, drives measurable value and adoption, advises stakeholders, and shares insights to scale successful practices.

Responsibilities:

• Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success
• Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve
• Partner with customers to define success criteria and connect product usage to meaningful business outcomes
• Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams
• Lead renewals with a proactive, value-driven approach and identify expansion opportunities
• Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps
• Share customer insights internally to influence product direction and help scale repeatable success practices
• Operate with a strong bias to action and comfort navigating ambiguity

Requirements:

• 5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS
• Track record owning complex, multi-stakeholder relationships end-to-end — from onboarding and implementation through renewal and expansion
• Experience with enterprise B2B customers and GTM-focused use cases
• Familiarity with marketing automation, orchestration, or attribution platforms
• Hands-on experience with tools like Salesforce and Claude
• PMP, CSM, or similar certification