Senior Agentic Operations Engineer

Arizona State University is building a new Agentic Operations team to develop and manage AI agents that monitor university systems, identify potential issues, and help resolve problems safely. The Senior Agentic Operations Engineer will help establish the team's tools, processes, and safeguards and build reliable, well-governed solutions across monitoring, automation, security, and AI-driven remediation.

Responsibilities:

• Help build, deploy, and govern a platform of AI agents that monitor ASU's environment and, over time, help remediate issues safely
• Contribute to the discovery and definition of the team's tooling, practices, standards, and operating model as a new group
• Work across telemetry and detection (ingesting signals, modeling baseline health, tuning anomaly detection) and orchestration and remediation (secure execution, IAM/RBAC, human-audited runbooks, failsafe rollbacks), developing deeper emphasis in one area over time
• Uphold and help define governance standards: role-based access control, audit logging, human-in-the-loop escalation, and reversible/rate-limited actions
• Sequence automation responsibly up an autonomy ladder — starting with low-risk, reversible actions on low-blast-radius systems and earning broader autonomy as trust is proven
• Serve as a peer reviewer for the other engineer's agent logic before any production deployment
• Partner with system owners, security, and other teams to adopt agents safely across the environment
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms
• Collaborate across teams and actively participate in ET/ASU events and programs