Business Analyst, Sales Technology - REMOTE from any US based location

CNO Financial Group is hiring a Business Analyst, Sales Technology to serve as a liaison between enterprise licensing, technology teams, and stakeholders. The role translates business needs into requirements and actionable insights while supporting system enhancements, implementations, process improvements, testing, issue resolution, and reporting.

Responsibilities:

• Lead business analysis for enterprise licensing initiatives by eliciting, analyzing, documenting, and validating requirements, process flows, and expected outcomes
• Develop and execute test plans, scenarios, cases, scripts, user acceptance testing, regression testing, process validation, and post-implementation verification; document and track defects through resolution
• Serve as the enterprise licensing subject-matter expert during project planning, testing, implementation, and issue resolution for onboarding, appointments, renewals, assignments, hierarchy changes, terminations, and license maintenance
• Analyze processes, systems, and operational data to identify service gaps, recurring issues, manual work, control needs, and opportunities for automation or scalable improvement
• Partner with technology teams and stakeholders in sales and supporting areas to assess upstream and downstream impacts and recommend practical solutions
• Produce requested operational and ad hoc reports by extracting and analyzing data from business objects and other reporting sources
• Monitor implemented changes, validate intended outcomes, maintain accurate project and testing documentation, and use approved AI and business tools to improve analysis, reporting, and efficiency

Requirements:

• This position is not eligible for visa sponsorship
• Strong knowledge of business analysis practices, including requirements elicitation, process analysis, user stories, acceptance criteria, documentation, and impact assessment
• Working knowledge of software testing and quality-assurance practices, including test planning, user acceptance testing, regression testing, defect management, and results validation
• Knowledge of insurance agent licensing, appointments, onboarding, renewals, assignments, hierarchy maintenance, and terminations, or the ability to quickly develop this expertise
• Strong analytical, critical-thinking, research, root-cause analysis, and problem-solving skills with the ability to develop practical recommendations
• Excellent written, verbal, facilitation, and presentation skills, including the ability to explain technical information to nontechnical stakeholders and build cross-functional alignment
• Ability to work independently, manage multiple priorities, maintain detailed documentation, and deliver accurate, high-quality work in a changing environment
• Advanced proficiency in Microsoft Excel, including pivot tables, data analysis, data validation, lookups, and organizing and interpreting large data sets; experience with Business Objects or comparable reporting platforms, with the ability to learn existing reports, identify appropriate data sources, and produce accurate requested reports
• Bachelor's degree in business administration, Computer Science, Information Systems, Operations, or 8 years of related work experience
• 3 years of experience in business analysis, insurance operations, licensing, process improvement, testing, including requirements gathering, data analysis, reporting, and stakeholder collaboration
• Master's degree in computer science, Information Systems, Operations, or 12 years of related field
• Certified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA); Certified ScrumMaster (CSM,), ICAgile Certified Professional (ICP); ISTQB Certified Tester Foundation Level (CTFL); Lean Six Sigma Green Belt or Yellow Belt; associate in insurance (AINS), Chartered Property Casualty Underwriter (CPCU)
• 3+ years of experience supporting insurance agent licensing, distribution operations, systems testing, implementation readiness, process automation, system modernization, or complex operational initiatives, experience with Jira, Pega, or similar workflow management tools