Software Engineer II, Developer Experience

Toast builds technology for restaurants and local businesses. The Software Engineer II, Developer Experience builds and improves internal developer tools, platforms, and workflows, including AI-assisted development tools, to help Toast engineers ship software faster and with more confidence.

Responsibilities:

• Maintain and grow local development tools that accelerate engineers in the inner-loop of development
• Contribute to key internal development platform components like service templates and the developer portal
• Find and fix bottlenecks in the developer workflow, such as slow local builds, flaky tests, and painful setup steps, and use data to measure the impact of your changes
• Maintain and expand testing frameworks and core libraries used for developing web services
• Help integrate and roll out AI-assisted development tools, and help engineers across Toast adopt them effectively
• Partner directly with product engineering teams to understand their pain points, gather feedback, and turn it into improvements to the platform
• Operate the services you own in production, including monitoring, on-call participation, and incident follow-up
• Write clear documentation and take part in design and code reviews with teammates

Requirements:

• 2+ years of professional software engineering experience building and shipping production software
• Proficiency in at least one general-purpose language (e.g. Kotlin, Java, Go, or TypeScript)
• Experience building and maintaining core libraries and developer tooling
• Working knowledge of containers and cloud infrastructure (e.g. Docker, AWS)
• Solid grounding in testing practices and in writing maintainable, well-tested code
• Comfort jumping into unfamiliar codebases and debugging problems across the stack
• Strong empathy for your users (fellow engineers) and the ability to explain technical tradeoffs clearly
• Experience with the Backstage Developer Portal
• Familiarity with AI-augmented development workflows and tools (e.g. Claude Code, Codex, Cursor, or similar)
• Experience managing 3rd party tools like LaunchDarkly, Wiremock Cloud, or Postman
• Contributions to internal or open-source developer tools, CLIs, or IDE plugins
• Experience instrumenting developer metrics (e.g. DORA, build/test analytics) or observability tools like Datadog