Project and Program Management - Program Manager Tech 2

Everforth Apex is seeking a Program Manager Tech 2 to support an internal support operations team managing executive escalation risk. The role coordinates transition and exception requests, validates subscription and billing eligibility, guides stakeholders, and tracks request status and operational metrics.

Responsibilities:

• Coordinate and manage transition and out-of-policy exception requests, developing detailed plans and coordinating technical activities
• Support complex transitions across multiple purchasing and billing models, including Cloud Solution Provider (CSP), Enterprise Agreement (EA), and Microsoft Customer Agreement for Enterprise (MCA-E) channels
• Validate customer and partner subscription, tenant, billing, and required documentation using internal commerce and production systems to determine eligibility
• Translate complex subscription, tenant, billing, entitlement, and transition requirements into clear, actionable guidance for account teams, partners, and customers
• Manage the backlog of transition and exception requests while maintaining communication with stakeholders
• Maintain detailed records of approvals, documentation, technical requirements, engineering actions, and request status in a work-management system
• Create and maintain reporting to track incoming requests, approval types, revenue impact, regional trends, purchasing channels, and overall workload

Requirements:

• Experience with the Microsoft Commerce Platform is required
• Strong verbal and written communication, problem-solving, attention to detail, organizational, and interpersonal skills
• Intermediate knowledge of tenants, subscriptions, commerce, purchasing and billing models, account management, and billing support
• Understanding of purchasing channels and agreements, including CSP, EA, and MCA-E
• Ability to communicate complex technical and commerce concepts clearly to both technical and non-technical stakeholders
• Ability to work independently, manage time effectively, prioritize competing requests, and maintain an organized backlog
• Working knowledge of project and operational management principles, including planning, resource coordination, and process improvement
• Experience maintaining detailed operational records and tracking work through Azure DevOps or similar work-management systems
• Proficiency with productivity and project-management tools such as Word, PowerPoint, Project, and Visio
• Ability to develop detailed operational reporting and track business metrics
• Prior support experience, specifically supporting Azure subscriptions, is preferred