Designated Support Engineer (DSE); Principal Engineer - AI Networking

Dell Technologies is hiring a Principal Engineer for its Designated Support Engineer (DSE) Product Services team. The role provides dedicated networking support to assigned customers, resolving complex issues and advising on network health, lifecycle management, performance, resiliency, and best practices.

Responsibilities:

• Lead troubleshooting and root cause analysis of complex customer networking issues using diagnostic tools, logs, telemetry, and advanced troubleshooting techniques
• Serve as the primary technical contact for customer networking escalations, providing proactive recommendations on network health, lifecycle management, performance, resiliency, and best practices
• Develop deep expertise in assigned customer environments, including network architecture, configurations, software/firmware levels, and critical business workloads
• Resolve complex Layer 1-3 networking issues across Dell Technologies networking platforms, including switching, routing, VLANs, BGP, EVPN/VXLAN, Ethernet, and InfiniBand technologies
• Coordinate cross-functional teams and critical escalations, ensuring effective communication, timely resolution, proactive risk identification, and ongoing customer engagement through regular technical reviews

Requirements:

• 8 to 12 years of related experience in a professional networking, technical support, network engineering, or similar technical role
• Dedication to quality customer service and active listening skills
• Refined communication skills, especially when translating highly complex networking and technical issues to a non-technical audience
• Outstanding analytical and troubleshooting skills to resolve customer issues efficiently in a timely manner
• Strong knowledge of enterprise and data center networking technologies, including Ethernet switching and routing, TCP/IP, VLANs, LAG/MLAG, BGP, EVPN/VXLAN, and Layer 1–3 troubleshooting
• Strong knowledge of network hardware, optics, transceivers, cabling, firmware/software, and network operating systems
• Experience troubleshooting complex, large-scale, and business-critical network environments
• Bachelor's degree or higher
• NVIDIA-Certified Professional: AI Networking (NCP-AIN) certification or equivalent
• CCNP, CCIE, or equivalent advanced networking certification
• Experience with Dell Networking, NVIDIA Spectrum-X Ethernet, NVIDIA InfiniBand, SONiC, Cumulus Linux, NVOS, UFM, or similar data center networking technologies
• Experience supporting large-scale AI/HPC networking environments, including high-performance Ethernet and InfiniBand fabrics
• Knowledge of network automation, telemetry, monitoring, and diagnostic technologies
• Experience working directly with strategic or enterprise customers in a designated, dedicated, or high-touch technical support role