Mgr, Business Analysis, Workforce Initiatives, Data & Analytics

CVS Health is hiring a Manager to lead workforce intelligence and analytics initiatives supporting enterprise workforce planning, talent pipelines, program effectiveness, and business decision-making. The role owns the Workforce Initiatives data ecosystem and turns complex data into insights through analytics, reporting, data governance, predictive modeling, automation, and stakeholder partnership.

Responsibilities:

• Lead the development and execution of workforce analytics and business intelligence strategies that support Workforce Initiatives programs and enterprise business objectives
• Translate complex workforce, operational, participant, and stakeholder data into meaningful insights and actionable recommendations
• Develop executive dashboards, scorecards, and key performance indicators that measure program success, workforce outcomes, community impact, and operational effectiveness
• Provide strategic guidance to leadership through data storytelling, workforce trend analysis, and performance reporting
• Identify opportunities to improve participant outcomes, strengthen talent pipelines, increase hiring conversion rates, and enhance organizational effectiveness through data-driven decision making
• Measure and report on Workforce Initiatives outcomes, including participant engagement, hiring conversions, workforce development program effectiveness, talent pipeline performance, apprenticeship outcomes, and community impact metrics
• Serve as the business owner for the Workforce Initiatives data ecosystem and enterprise workforce reporting environment
• Lead enterprise data enhancement initiatives across Workday, Applicant Tracking Systems (ATS), LearningHub, Sophia, and related workforce technologies
• Establish and maintain data governance standards to ensure consistency, integrity, accuracy, security, and reporting reliability
• Partner with Human Resources, Information Technology, Operations, and external vendors to improve integrations and streamline data flows
• Develop scalable data architecture solutions that support evolving reporting and analytical needs
• Drive continuous improvement initiatives that enhance accessibility, usability, and scalability of workforce data
• Partner with technology teams to evaluate, implement, and optimize new platforms, integrations, and reporting capabilities that support business growth and operational excellence
• Develop and maintain the Workforce Initiatives Data Vault to support longitudinal workforce analysis, trend forecasting, and predictive analytics
• Utilize advanced analytical techniques to identify workforce risks, opportunities, and emerging trends
• Create models that evaluate workforce development program effectiveness, talent pipeline health, partner performance, hiring conversion rates, retention trends, and overall business impact
• Develop forecasting models that support workforce demand planning, participant conversion projections, capacity planning, and program investment decisions
• Support strategic workforce planning initiatives through predictive insights and scenario-based analysis
• Integrate internal and external data sources to improve forecasting accuracy and decision-making capabilities
• Design, develop, and maintain enterprise reporting frameworks using Power BI, Tableau, SQL, and other business intelligence tools
• Create automated dashboards that provide real-time visibility into workforce initiatives, performance metrics, participant outcomes, and operational trends
• Standardize reporting methodologies and performance measurement frameworks across programs to increase consistency and transparency
• Monitor performance indicators and workforce outcomes while providing recommendations for operational improvements and strategic adjustments
• Ensure reporting solutions meet business requirements while maintaining scalability, sustainability, and ease of use
• Lead automation initiatives that reduce manual effort, eliminate redundant processes, and improve operational efficiency
• Identify opportunities to leverage emerging technologies, AI-enabled tools, business intelligence solutions, and workflow automation capabilities
• Develop exception reporting and monitoring capabilities that proactively identify data quality concerns and operational risks
• Partner with stakeholders to redesign processes that reduce administrative burden and create measurable efficiencies
• Foster a culture of innovation through continuous improvement methodologies, automation, and technology adoption
• Serve as a trusted advisor to Workforce Initiatives leadership and enterprise stakeholders
• Build strong partnerships across Human Resources, Talent Acquisition, Learning & Development, Operations, Finance, Information Technology, and external partners
• Lead cross-functional projects from concept through implementation, ensuring delivery of measurable business value and sustainable outcomes
• Present findings, recommendations, and strategic insights to leadership and executive audiences
• Provide coaching, mentoring, and development support to team members while fostering a culture of accountability, curiosity, innovation, and continuous improvement

Requirements:

• Bachelor's degree in business Analytics, Data Science, Information Systems, Statistics, Economics, Finance, Computer Science, Mathematics, or a related field
• 5+ years of experience in Business Analytics, Workforce Analytics, Business Intelligence, Data Strategy, or related disciplines
• Demonstrated experience leading enterprise data initiatives, business intelligence projects, and reporting transformation efforts
• Advanced experience utilizing Power BI, Tableau, or related visualization and reporting platforms
• Strong SQL expertise, including data extraction, transformation, validation, and data management
• Experience working with large datasets, data governance frameworks, and data quality programs
• Proven ability to communicate complex analytical findings to both technical and non-technical audiences
• Demonstrated experience translating business challenges into data-driven solutions and influencing decisions across multiple stakeholder groups
• Strong project management, stakeholder engagement, organizational, and problem-solving skills
• Demonstrated ability to present complex data and strategic recommendations to senior leadership and executive audiences
• Experience leveraging analytics to support strategic business decisions, workforce planning, and operational improvements
• Experience within workforce analytics, talent management, workforce development, healthcare, retail, or large enterprise environments
• Knowledge of Workday, Applicant Tracking Systems (ATS), Learning Management Systems (LMS), workforce planning technologies, and CRM platforms
• Experience building predictive models, forecasting solutions, and advanced workforce analytics frameworks
• Understanding of data warehousing, ETL processes, data architecture, master data management, and cloud-based analytics platforms
• Experience with automation technologies such as Power Automate, Alteryx, Python, R, AI-enabled analytics solutions, or emerging workforce technology tools
• Lean Six Sigma, Agile, PMP, Certified Analytics Professional (CAP), or related certifications preferred