Customer Service Agent II, After Hours Dept

Sutter Health is hiring a Customer Service Agent II to handle inquiries and service requests from patients, employees, providers, vendors, and others. The role provides accurate, timely customer support, builds collaborative customer relationships, supports service delivery teams, and helps protect confidential information while contributing to process improvement.

Responsibilities:

• Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards
• Works as part of a team and others to support one or more of the service delivery teams
• Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction
• Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized
• Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
• Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners

Requirements:

• HS Diploma or General Education Diploma (GED)
• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline
• Requires the ability to work with and maintain confidential information
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
• Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners
• 1 year recent relevant experience