Field Service Engineer 3 Job Details | Lam Research Corporation

Lam Research is hiring a Field Service Engineer 3 to support customers using its complex semiconductor equipment. The role provides on-site installation, maintenance, repair, troubleshooting, and technical guidance to help ensure equipment performance and customer satisfaction.

Responsibilities:

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
• Troubleshoot and create customer response action plans to support customer needs
• Transparently discuss opportunities and challenges with customer to increase trust
• Provide technical instruction and mentoring for more junior engineers

Requirements:

• Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
• Communication skills, both written and verbal, in English
• Foundational analytical and problem-solving skills