Senior Software Engineer (Voice AI)

Taxo builds Voice AI agents for healthcare administrative workflows, connecting with EHR and practice management systems. The Senior Software Engineer (Voice AI) owns voice-runtime services and builds, operates, and improves speech pipelines, orchestration, observability, and production reliability.

Responsibilities:

• Build the Core: Build and improve real-time voice agents for healthcare administrative workflows, including intake, scheduling, and refill requests
• Connect the Pipeline: Develop the conversation pipeline across speech recognition, language models, speech generation, and telephony integrations
• Get the Conversation Right: Improve turn-taking, interruption handling, response latency, and recovery when a conversation or external system goes off track
• Integrate Deep: Build voice-agent orchestration and tool calls on shared backend APIs and EHR connectors, partnering with the engineers who own those services and integrations
• Measure Voice Performance: Own voice-component tests and production instrumentation for latency, turn-taking, and tool execution. Partner with the quality engineering team on shared evaluation tooling and cross-product regression coverage
• Own Voice Production: Own voice-service observability, on-call response, diagnosis, and fixes. Use quality findings and rollout feedback to improve live voice behavior