Customer Service Coordinator – Energy Programs- # 26-25849

US Tech Solutions is recruiting for a confidential client seeking a Customer Service Coordinator to support regulated energy efficiency programs. The role provides customer and contractor support, processes program applications, manages program data, and conducts outbound calls to generate customer leads.

Responsibilities:

• Interacts with customers; gives information in response to inquiries about accounts, products, and services
• Typical Functions: Takes care of and settles customer complaints
• Answers customers' questions regarding product or service and operation or maintenance
• Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping
• Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service possible
• Consults with customers to obtain information and explain available services
• Investigates and corrects errors, following customer and company records
• Perform program data management activities as needed, including, running reports, updating data
• Adjusts complaints concerning billing or services rendered
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure customer service
• May solicit sale of new or additional services or products
• May visit customers' premises to obtain order or resolve customer problems

Requirements:

• 5-7 years experience
• High School Diploma/GED