Stago is hiring an Implementation Project Manager to lead customer implementations of instrumentation, automation, digital solutions, and related services from commercial handoff through go-live and transition to ongoing support. The role owns implementation plans, coordinates customer and cross-functional teams, manages readiness, risks, and timelines, and drives a high-quality customer go-live.

Responsibilities:

Own the end-to-end project management of customer implementations from commercial handoff through successful go-live and transition to ongoing support
Develop and maintain a comprehensive implementation project plan identifying key milestones, timelines, dependencies, responsibilities, customer commitments, resource requirements, and targeted go-live dates
Establish a clear implementation governance structure and cadence appropriate to the size and complexity of each project
Serve as the primary project management point of contact for the customer throughout the implementation lifecycle
Lead customer implementation kickoff meetings, recurring project meetings, readiness reviews, and post-implementation reviews
Manage multiple customer implementations concurrently, effectively prioritizing activities based on customer commitments, business priorities, project complexity, and risk
Manage complex, multi-site, IDN, reference laboratory, and enterprise implementations requiring coordination across multiple customer and Stago stakeholders
Coordinate activities across Sales, Clinical Applications, Field Service, Digital Solutions/IT, Supply Chain, Customer Service, Marketing, Finance, and other functions necessary for successful implementation
Establish clear roles, responsibilities, deliverables, and deadlines for each implementation workstream
Ensure functional teams have appropriate visibility to upcoming implementation requirements and resource needs
Facilitate communication and decision-making between internal teams and customer stakeholders
Lead through influence across functions without direct reporting authority
Escalate resource constraints, competing priorities, or unresolved dependencies when they create risk to customer commitments or go-live timelines
Partner with customer stakeholders to establish and monitor customer readiness requirements, including site preparation, laboratory workflow, facilities, IT/network connectivity, staffing, training, validation, and other prerequisites
Coordinate instrument delivery, installation, connectivity, validation, training, and go-live activities with the appropriate functional owners
Maintain visibility to customer-owned activities and proactively communicate when incomplete customer requirements place implementation timelines at risk
Develop and manage formal go-live readiness criteria and facilitate readiness reviews prior to conversion
Coordinate cross-functional go-live support plans to ensure appropriate resources are available during critical implementation periods
Facilitate go/no-go discussions when project readiness or risk requires formal assessment
Ensure customer expectations are clearly established and proactively managed throughout the project lifecycle
Proactively identify project risks, issues, assumptions, and dependencies that could affect implementation timing, quality, cost, or customer satisfaction
Maintain appropriate project risk and issue documentation and ensure mitigation plans, owners, and deadlines are established
Drive timely resolution of project barriers through appropriate functional owners
Escalate significant risks before they jeopardize customer commitments rather than after milestones have been missed
Facilitate structured problem solving for complex implementation challenges involving multiple internal or customer stakeholders
Ensure appropriate leadership visibility for high-risk or strategically important implementations
Maintain an accurate rolling forecast of planned installations, validation activities, training, and customer go-live dates
Regularly assess forecast confidence and identify implementations at risk of delay
Communicate changes to implementation timing promptly and ensure downstream business impacts are understood
Track and report implementation performance metrics, including project cycle time, milestone adherence, forecast accuracy, on-time go-live performance, implementation delays, and other established KPIs
Identify recurring implementation barriers and trends and recommend process improvements to increase implementation speed, predictability, quality, and customer satisfaction
Support resource-capacity planning by providing visibility to future implementation demand and timing
Maintain proactive, professional communication with customers throughout the implementation process, including regular updates regarding project status, upcoming milestones, responsibilities, risks, and decisions
Ensure the customer has clear expectations regarding Stago responsibilities and customer responsibilities throughout implementation
Coordinate resolution and ownership of outstanding issues prior to project closeout
Conduct a structured post-go-live review for appropriate projects to identify lessons learned and improvement opportunities
Ensure all remaining actions have clearly identified owners and timelines before transitioning the customer to routine operational support
Identify and communicate systemic opportunities to improve the Stago implementation experience
Develop, maintain, and continuously improve standardized implementation tools, templates, project plans, readiness assessments, communication plans, risk-management tools, and project closeout processes
Partner with functional leaders to identify and eliminate recurring implementation friction and unnecessary handoffs
Capture lessons learned from implementations and translate them into scalable improvements to processes, SOPs, tools, and training
Support development of implementation best practices for different customer segments, instrument configurations, and project complexity levels
Lead or contribute to special projects as assigned by senior leadership
Complete, maintain, and process all required reports and records in a timely manner

Requirements:

Associate's Degree in related field with 5 or more years related experience required
minimum of 3–5 years of project management, implementation, customer operations, clinical laboratory, medical device, diagnostics, healthcare technology, or related experience required
Experience within the clinical diagnostics, IVD, medical device, laboratory automation, or healthcare technology industry required
Experience managing the installation and implementation of capital equipment in hospital, reference laboratory, or clinical laboratory environments
Knowledge of clinical laboratory operations, workflow, validation, quality requirements, and regulatory considerations
Experience coordinating laboratory information systems, middleware, networking, automation, or other healthcare IT integrations
Experience managing complex multi-site, health system, IDN, or enterprise customer implementations
Experience developing project artifacts such as project charters, implementation plans, communication plans, RACI matrices, risk registers, readiness assessments, and project status reporting
Proficiency with Microsoft Office applications and project management tools such as Microsoft Project, Smartsheet, or equivalent platforms
Experience with CRM, ERP, Power BI, Smartsheet, Microsoft Project, or similar business and project-management
Bachelor's Degree in Business, Healthcare, Life Sciences, Engineering, Project Management, or a related field preferred
PMP, CAPM, PRINCE2, Lean Six Sigma, or other relevant project management certification preferred

Systems Implementation Project Manager – Help build the systems that support rewilding

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