Senior Product Manager/Director

firsthand supports people living with serious mental illness through a care model that combines peer recovery specialists, benefits specialists, and clinicians. The Senior Product Manager/Director owns product strategy and delivery for its software, data, and care model, partnering across teams to build tools and improve how care is delivered.

Responsibilities:

• Help to define vision, strategy and multi-year roadmap for the software platforms and AI and data products, tied to business outcomes and customer value
• Make clear prioritization and investment tradeoffs across competing initiatives, using evidence, opportunity sizing and strategic fit
• Build business cases and success metrics for each initiative, and report progress to senior leadership
• Treat data as a product: build predictive and decision-support tools from our care data that help community teams prioritize outreach, spot risk early, and make better day-to-day decisions
• Translate user research, operational data, and business goals into clear priorities, specs, and acceptance criteria
• Lead discovery and delivery with Engineering and Stakeholders, from problem framing through launch and iteration
• Work with Clinical, Operations, Community Teams and the Executive Team to design, test, and refine how firsthand delivers care: who reaches out, how often, how trust is built, and how individuals move from first contact to ongoing support
• Translate the care model into workflows, roles, and product features, and make sure software supports the way care is delivered
• Pilot model changes in the field, set clear success measures, and use results to decide what to scale, change, or stop
• Lead continuous discovery with users: interviews, observation, journey mapping, usability testing and rapid prototyping
• Turn user insight into validated problem statements and solutions before committing engineering capacity
• Apply modern product methods, design thinking, outcome-based roadmaps, OKRs, agile, lean experimentation
• Use quantitative and qualitative data to measure adoption, outcomes and value, and to decide when to iterate, scale or stop

Requirements:

• 7+ years of product management experience (10+ for Director), including software products used by real teams day to day
• A track record of owning a product from strategy through roadmap, delivery, and iteration
• A strong grounding in core product methods, including design thinking, discovery, prioritization frameworks, and agile delivery
• Experience working closely with engineers, designers, data scientists, and non-technical stakeholders
• Experience with data products, analytics, or data platforms
• Experience with AI- or ML-enabled features
• Strong analytical skills: you use data to set goals, make decisions, and explain them
• Experience designing or improving an operating model, service model, or workflow alongside the people who run it
• Excellent written and verbal communication. You can write a clear spec for engineers and a clear update for a CEO
• Care about the people we serve, and the humility to learn from the people who do the work
• Unfortunately, we are not able to offer sponsorship at this time
• Healthcare, behavioral health, or health plan experience
• Experience with HIPAA, HITRUST, or other healthcare data compliance
• Experience with healthcare data standards (FHIR, HL7, claims data)
• Experience with care management, CRM, or field-operations software
• Experience in a startup or high-growth environment
• Experience with data governance and responsible-AI frameworks
• Direct work with C-suite executives and external partners