Senior Product Designer

Thread is building an AI-native service platform for managed service providers. The Senior Product Designer will own a product area end to end, shaping workflows and AI experiences through research, collaboration, prototyping, and release.

Responsibilities:

• Own the design of your product vertical from problem framing through pixel-level polish
• Set and hold the visual and interaction quality bar for your area
• Shape what gets built with product, engineering and MSP partners, from scoping through release
• Lead research with MSP partners: interviews, usability sessions and ongoing conversations
• Turn feedback from partners, customer success and analytics into clear priorities
• Design for agentic AI: what agents did and why, when they check in first, and how work passes between AI and people
• Make dense, multi-system workflows (tickets, SLAs, PSA sync, Teams and Slack) feel simple and fast
• Build working prototypes, including with AI agents, to test ideas with MSPs before committing engineering time
• Be a craft reference: bring in industry best practices and raise the team's bar
• Bring the user's view into business decisions with sales, customer success and leadership
• Shape a generous design culture through critique, mentoring and our design system

Requirements:

• 6+ years shipping digital products, including complex, workflow-heavy B2B software
• Range across UX, UI and research: you run the interviews and push the pixels
• Exceptional visual and interaction craft: you can build nearly anything, and the details are right
• AI agents help you move faster without replacing your craft or judgment, and you can explain what they changed in your process
• A point of view on designing for AI: trust, explainability and when automation should check in first
• A track record of influencing (and sometimes owning) roadmap decisions, tied to business outcomes and metrics
• You thrive in a fast-paced startup and adapt to shifting priorities
• Clear, persuasive presentation of your work, in writing, in the room and on the canvas
• You ship your own code, or have worked as a design engineer
• Experience with IT, MSP or ITSM tooling, or PSAs like ConnectWise, Autotask and HaloPSA
• Shipped LLM-powered, conversational or voice experiences
• Designed for Microsoft Teams, Slack or other chat platforms
• You've run beta or early-access programs with customers