SAP Business Analyst| 2 to 5 YOE|Immediate|REMOTE

AAVIL Inc. is hiring an SAP Business Analyst to translate sales, order management, customer service, and customer experience processes into requirements for AI-powered SAP solutions. The role supports AI agent design, testing, integration, and continuous improvement in collaboration with technical and cross-functional teams.

Responsibilities:

• Analyze and document end-to-end SAP business processes related to sales, order management, customer service, and customer experience
• Provide business expertise to support the design, development, and testing of AI agents for SAP-related workflows
• Translate business requirements into functional specifications, business rules, user scenarios, and AI agent behavior requirements
• Define how AI agents should understand user intent, identify relevant SAP business objects, retrieve information, and guide users through business processes
• Work with SAP Sales and Distribution (SD), SAP S/4HANA, SAP Customer Experience (CX), and related enterprise applications
• Map end-to-end business processes, including lead-to-order, order-to-cash, quotation management, sales order processing, pricing, delivery, billing, and customer inquiry resolution
• Identify repetitive tasks, process bottlenecks, and opportunities for AI-assisted automation
• Collaborate with AI engineers and developers to validate AI agent responses, business logic, workflow execution, and exception handling
• Create business scenarios, test cases, sample queries, expected outcomes, and acceptance criteria to evaluate AI agent performance
• Ensure AI agents follow defined business rules, access appropriate information, and recognize when human intervention is required
• Support integration requirements between AI agents and SAP systems, APIs, and enterprise data sources
• Prepare process documentation, knowledge articles, user guides, and training materials
• Work with cross-functional teams to continuously improve AI agent accuracy, usability, efficiency, and overall business value

Requirements:

• Strong business analysis skills and the ability to translate business needs into functional requirements
• Solid understanding of SAP sales and customer-related business processes
• Knowledge of SAP SD and/or SAP S/4HANA Sales, including sales orders, quotations, pricing, delivery, billing, and order-to-cash processes
• Understanding of customer master data, business partners, customer inquiries, and customer service workflows
• Experience in business process mapping, requirements gathering, documentation, and functional testing
• Ability to convert business knowledge into decision rules, workflow logic, test scenarios, and AI agent instructions
• Strong analytical, problem-solving, communication, and stakeholder management skills
• Ability to collaborate effectively with technical teams in a remote work environment
• Experience with SAP Customer Experience (SAP CX), SAP Service Cloud, SAP Sales Cloud, or related customer-facing applications
• Exposure to SAP Fiori, SAP APIs, OData services, or SAP integration concepts
• Familiarity with AI agents, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), conversational AI, or workflow automation
• Experience designing business scenarios, validating AI-generated responses, or evaluating AI agent performance
• Understanding of enterprise data security, role-based access, and responsible AI practices
• Experience with SAP digital transformation projects
• SAP certifications in sales, customer experience, or SAP S/4HANA are an added advantage