Principal Product Manager, API Platform

Shippo provides logistics technology and infrastructure that connects merchants to carriers through a single API and dashboard. The Principal Product Manager will own the API platform end to end, including developer experience, onboarding, MCP, SDKs, documentation, label services, and organization-wide API standards. The role partners with product, engineering, go-to-market teams, developers, and customers to guide platform architecture, prioritize improvements, and mentor other product managers.

Responsibilities:

• Own the API platform roadmap: label creation, MCP, SDKs, and developer docs
• Own MCP as a product: define what ownership means, how it evolves, and how it fits alongside our other integration paths
• Define and maintain platform standards other product teams use when extending the API surface, including teams building adjacent services like reporting APIs, EDD, and Autopilot
• Set a clear, consistent standard for how developers are expected to test integrations across carriers
• Partner with engineering leadership on platform architecture decisions and long-term technical investments
• Build and maintain a clear point of view on developer experience: onboarding, docs quality, SDK coverage, and MCP capabilities
• Represent the platform in cross-team planning so domain teams build in a way that is consistent with platform standards
• Engage directly with developers and mid-market customers to identify integration friction and prioritize fixes
• Provide product guidance and mentorship to other PMs building on the platform

Requirements:

• Bachelor's Degree AND 8+ years experience in product management, with a track record owning developer-facing or API-first products
• Experience setting technical or platform standards that other teams adopted
• Deep understanding of API design, developer experience, and SDK strategy
• Experience with MCP, agentic commerce, or LLM-driven integrations
• Experience in shipping, logistics, or ecommerce infrastructure a plus