Business Analyst III

PrintMail is seeking a Business Analyst III to work with IT Project Managers and teams to understand business and client requirements and translate them into IT solutions. The role supports project implementation and delivery, requirements documentation, testing, client communication, and process improvement.

Responsibilities:

• Assist with project implementations, working closely with Project Managers, and internal teams to document requirements and ensure their complete execution
• Evaluate test data, ensuring items received from clients are valid and meet established standards, also communicating receipt and location both internally and externally
• Generate samples, mock-ups, and other required documentation to facilitate project implementation
• Document customer requirements, preferences, configurations and settings and create corresponding tickets in Jira
• Assist in defining the scope of projects, taking accountability for the documentation and/or review of requirements
• Execute on Customer deliverables, including job configuration/setup and site provisioning
• Participate in the research of issues, test findings, communicate concerns and identify possible solutions or root causes
• Work with team to ensure requirements are detailed enough to put together a comprehensive test plan
• Test all implementations to ensure complete and accurate programming deliveries
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
• Respond to the challenges of a frequently changing industry, operating with a sense of urgency to problem solve project challenges, production issues etc., with a focus on delivering holistic solutions that strategically align to the organization’s business objectives
• Adapt to a constantly evolving landscape of technologies, relying on a technical skillset to execute on a variety of tasks
• Accountable to operate within project management best practices and procedures as defined by company
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Communicate regularly with clients and colleagues, facilitating conversation that fuels collaboration and drives greater understanding of business needs and corresponding technical solutions
• Work with stakeholders to understand services or products provided
• Ensure Project Managers receive assistance in a helpful, efficient manner, effectively managing time between multiple internal customers
• Specify inputs and format outputs to meet users’ needs
• Develop specifications diagrams and flowcharts for programmers to follow
• Escalates policy issues to IT Project Manager for referral to appropriate policy making bodies
• Communicate throughout all levels of the organization to provide recommendations to the business, continuously identifying opportunities to optimize process or leverage innovative solutions for day-to-day business issues
• Assist Project Managers in creating effective business plans to deliver product and projects
• Facilitates client communications focused on gathering and documenting requirements and corresponding technical direction
• Assist in the reduction of elapsed time from contract or SOW execution to development readiness
• Use a variety of data analysis and organizational tools to uncover insights
• Design cost-effective and efficient processes that satisfy and address the business problems identified
• Document process flows and data flows for business processes
• Document process instructions, ensure training plans are in place, and assist with the adherence of those processes
• Identify areas for process improvements (better alignment with business requirements, process re-engineering, increased automation, simplification, productivity improvements, more scalable)
• Prioritize and lead process improvement projects
• Monitor and measure the effectiveness of process improvements

Requirements:

• We are looking for a professional with experience in both information technology and business administration
• Bachelor's Degree in Business, Computer Science or relevant field
• Beginner to Moderate experience in computer programming
• 5+ years experience as a Business Systems Analyst
• Excellent verbal communications and written communication skills
• Excellent organizational and interpersonal skills
• Strong analytical, problem-solving skills
• Ability to organize and work multiple projects to meet deadlines and complete tasks in an accurate manner
• Ability to work collaboratively and effectively with diverse staff, colleagues and clients
• Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions
• Demonstrated skill in accurate record keeping with strict attention to detail, organize and maintain efficient files and records
• Ability to use discretion, exercise good judgment and resourcefulness, tact. Diplomacy and maintain strict confidentiality
• Demonstrated skill in expressing ideas clearly and effectively
• Advanced skill and proficiency using Microsoft Word, Excel, Outlook, Visio, Jira, NetSuite and Project or other software applications to retrieve data, create spreadsheets, update project plans, design mockups, pre-printed forms and reports
• SQL and XML/XSLT experience desired
• Experience in diagramming, data mining, data analysis, wireframing, management of requirements, and presentation of results desired
• Financial Services Industry experience a plus
• Experience with Agile methodology, including Scrum and/or Kanban a plus
• Experience with Jira and/or Asana a plus
• Lean experience desired