Technical Solutions Analyst - Product Lifecycle Management and Designs Systems

Vera Bradley is seeking a Technical Solutions Analyst to support its Product Lifecycle Management and pre-production technology ecosystem. The role administers and configures PTC FlexPLM, VibeIQ, Salsify, and CrossCap while managing integrations, data quality, testing, system support, and documentation.

Responsibilities:

• Administer user accounts, roles, permissions, season calendars, workflows, color/material libraries, BOM structures, and specification templates
• Monitor system health, application logs, and scheduled jobs; resolve issues before business impact occurs
• Coordinate patches, hotfixes, and upgrades across DEV, QA, and PROD environments with PTC and internal IT
• Build and maintain custom reports, dashboards, and saved searches to support operational visibility
• Administer VibeIQ catalog structures, user seats, and permission groups; maintain FlexPLM data synchronization
• Configure Salsify attribute sets, workflow triggers, channel rules, and import/export pipelines; monitor and resolve syndication failures
• Support CrossCap season setup, user access, and system-side configuration as directed
• Perform routine data audits across platforms; identify and correct data quality issues, duplicate records, and broken mappings
• Monitor API and ETL integrations connecting FlexPLM, VibeIQ, Salsify, and CrossCap with ERP, DAM, and 3D tools through middleware such as Azure or FlexConnect
• Troubleshoot integration failures by identifying root cause across source, middleware, and target systems; resolve or escalate with documented findings
• Execute data loads, migrations, and bulk updates; maintain data dictionaries, field mappings, and interface specifications
• Execute test scripts for configuration changes, patches, and integrations; log and retest defects through resolution
• Support UAT by setting up environments, loading test data, and assisting business testers
• Serve as Tier 2 technical support; resolve escalated tickets within defined service levels
• Maintain system user guides, how-to documents, and a knowledge base of known issues and workarounds
• Flexibility to provide after hours support (on call) and to occasionally work 2nd and 3rd shifts as well as weekends
• Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
• Strong sensory skills, such as good eyesight, good hearing, and dexterity
• Ability to operate office equipment, including computers, copiers, fax machines, and phones

Requirements:

• Bachelor of Science in Information Systems/MIS, computer science, business or related field or equivalent experience
• 3–5 years of hands-on experience administering or configuring PTC FlexPLM in a retail, apparel, footwear, or comparable enterprise environment
• Experience supporting at least one Pre-Production, Product Information Management, or comparable platform, such as MSDynamics, VibeIQ, Salsify, or CrossCap
• Proven experience troubleshooting system defects, integration failures, and data quality issues independently
• Experience executing test scripts, logging defects, and supporting UAT for system changes, upgrades, or implementations
• PTC FlexPLM configuration and administration, including workflows, user and role management, reports, BOM structures, and specification templates
• Salsify PIM configuration, including attributes, workflow automation, channel syndication, and import/export support
• VibeIQ and CrossCap administration, catalog structures, season setup, user access, and system-side configuration
• Functional understanding of integration middleware such as MuleSoft, Boomi, or FlexConnect
• Ability to understand REST APIs, JSON, XML, SQL or equivalent data validation methods, ERP product data flows, DAM platforms, and 3D tool integrations
• Advanced Microsoft Excel skills and working knowledge of Jira or Azure DevOps and Confluence
• Diagnoses and resolves technical issues independently and methodically, with sound judgment on when to resolve directly versus escalate
• Manages multiple concurrent system support tasks in a fast-paced seasonal environment
• Communicates clearly with both technical teams and non-technical business users
• Maintains high attention to detail in data configuration, validation, testing, and documentation work
• Proactively monitors system health and addresses risks before they escalate
• Collaborate effectively across IT, vendor support, and cross-functional business teams
• Adapts quickly to platform updates, new tools, and shifting seasonal priorities
• Flexible, organized, and able to work under pressure to meet deadlines in a fast-paced office environment
• Experience with Agile/Scrum development methodology, Jira or Azure DevOps, and Confluence preferred