Senior Field Service Engineer I

Oxford Instruments seeks a Senior Field Service Engineer to deliver technical support, installation, and maintenance of complex microscopy systems across North and South America. The role focuses on commissioning systems, maintaining and troubleshooting equipment, training customers, and improving system reliability through calibration and upgrades.

Responsibilities:

• Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. Perform “User Familiarization” Training at installations
• Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration
• Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain their systems confidently across key analytical workflows
• Resolve complex hardware and software issues using specialized tools. Provide remote support when needed to minimize downtime and maximize uptime
• Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput

Requirements:

• Applicants must be authorized to work for ANY employer in the US
• We are unable to sponsor or take over sponsorship of employment Visa currently
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field
• 5–8 years of field service experience in the microscopy or analytical instrumentation industry
• Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes
• Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system
• Ability to read and interpret mechanical, electrical, and system integration schematics
• Hold a valid driver's license and safe driving record, passport, and ability to travel independently
• Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy
• Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition
• Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity
• Proactive problem-solving and openness to continuous learning
• Effective communicator with strong listening skills
• Adaptable to evolving technologies and customer needs
• Comfortable working independently or as part of a team