Federal Customer Success Manager

Versa Networks is a provider of secure networking, SD-WAN, SSE, SASE, and managed services solutions. The Federal Customer Success Manager serves as a trusted advisor and central point of contact for federal customers, coordinating internal resources, managing deliverables and project risks, and ensuring successful implementation and value realization. The role also develops customer relationships, supports solution adoption, and identifies opportunities for revenue growth.

Responsibilities:

• Organize and facilitate internal resources to meet customer deliverables on time
• Coordinate management of Versa work to ensure completion of deliverables. Acts as central point of contact with customer
• Assesses and mitigate project risks
• Build and maintain a close, trusted relationship with key customer contacts
• Work closely with internal Versa resources, including Sales, Customer Success, Product Marketing, Engineering, and Professional Services, to ensure the customer’s highest level of satisfaction with Versa solutions
• Provide guidance and recommendations to the Customer to maximize the value of Versa solutions
• Create opportunities for revenue growth – upselling and cross selling
• Produces internal and customer facing reports on a monthly, quarterly and ad hoc basis to keep the customer and Versa stakeholders informed
• Develop and manage project plans to highlight status on key deliverables, and risks
• Engage the appropriate internal resources to ensure project implementation and enhancements are successful
• Document and lead all customer engagement information – including updates on critical contacts, statuses, next steps, and related items
• Work with Versa stakeholders to ensure customer deliverables are correctly tracked

Requirements:

• Minimum 10 years-experience in a similar role (Customer Success, Account Management, Project Manager)
• Experience directing and managing deliverables for a complex customer project in a customer facing role
• Evidence of establishing and maintaining exceptional client relationships that fuel growth
• Strong organization skills
• Confident communicator; friendly, enthusiastic, comfortable talking to stakeholders of all levels via the phone, email, or in person
• Comfortable working in a highly matrixed environment
• a US Citizen
• Location: Virginia, Maryland, Washington DC
• Applicants must be authorized to work in the US
• Federal DoD Secret clearance highly desirable