EX Vendor Specialist

Software Guidance & Assistance, Inc., (SGA), is searching for an EX Vendor Specialist for a contract assignment with one of our premier SaaS clients in Lehi, UT. This is an onsite role - 5 days per week in office.

Responsibilities:

• Initiate and coordinate supplier onboarding requests in GEP Quantum as directed by Vendor Managers or business stakeholders.
• Gather required business and supplier information, monitor outstanding actions, and follow onboarding requests through completion.
• Create purchase requisitions in Ariba against the appropriate cost center after applicable sourcing and contracting activities have been completed.
• Monitor purchase requisition approvals and purchase-order creation, and coordinate follow-up for returned, incomplete, stalled, or non-standard transactions.
• Maintain renewal, contract-expiration, and purchase-order-expiration trackers for assigned suppliers and coordinate renewal-readiness activities under Vendor Manager guidance.
• Gather and organize performance history, open issues, obligations, and supporting documentation for renewal planning.
• Maintain supplier review calendars and coordinate scheduling and logistics for standard supplier business reviews.
• Gather, validate, and maintain established KPI and scorecard inputs; prepare standard performance calculations and review materials using approved methodologies and templates.
• Document supplier review outcomes, actions, owners, and due dates, and follow up on supplier and internal commitments.
• Receive, log, categorize, investigate, and track assigned vendor issues, credits, queries, exceptions, and follow-up actions using established procedures.
• Coordinate work across business stakeholders, suppliers, and functional partners; maintain owners, target dates, handoffs, timestamps, supporting documentation, and an accurate action history.
• Proactively follow up on overdue or stalled activities and escalate SLA breaches, complex exceptions, unresolved issues, and matters requiring strategic or functional decisions.
• Monitor and coordinate assigned invoice and payment exceptions, including rejected transactions, credits, payment blocks, missing information, and entity or currency discrepancies.
• Coordinate invoice-related follow-up with suppliers, business stakeholders, Accounts Payable, and other functional partners, while documenting VMO actions and downstream handoffs.
• Maintain accurate operational trackers, work queues, status reports, dashboards, and audit-ready documentation.
• Reconcile operational information against the appropriate systems of record and coordinate correction of discrepancies.
• Compile purchasing, onboarding, renewal, issue, invoice, and supplier-performance status information for Vendor Managers and business stakeholders.
• Identify recurring operational breakdowns, incomplete data, overdue actions, and control gaps, and surface them to Vendor Managers for review.
• Support selected higher-complexity activities under Vendor Manager direction while keeping strategic and functional owners informed of risk, status, and required decisions.

Required Skills:

• 2-5 years of experience in vendor management, purchasing, procurement operations, finance operations, contract administration, or a comparable field; or a bachelor's degree with relevant coursework or equivalent practical experience.
• Demonstrated ability to manage multiple transactions, requests, cases, or work items concurrently and drive them through completion.
• Strong organizational skills, attention to detail, and disciplined documentation practices.
• Sound operational judgment and the ability to distinguish routine work from exceptions requiring investigation or escalation.
• Strong problem-solving skills and persistence in coordinating work across multiple teams and systems.
• Clear written and verbal communication skills, including the ability to summarize status, blockers, dependencies, and required actions.
• Ability to work collaboratively with business stakeholders, Vendor Managers, suppliers, and cross-functional partners while respecting defined decision rights.
• Experience with spreadsheets, reporting tools, work queues, and enterprise workflow systems.
• Experience with supplier onboarding, purchase requisitions, purchase orders, invoice or payment exceptions, renewals, supplier performance reviews, scorecards, or vendor issue management is preferred.
• Experience in a Vendor Management Office, shared-services, Employee Experience, Finance, Procurement, or supplier-management environment is preferred.
• Familiarity with GEP Quantum, Ariba, Workday, ServiceNow, Power BI, or comparable platforms is preferred.
• Ability to read and apply defined contract, purchasing, payment, policy, and service-level requirements under guidance.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.