GTM AI Engineer (Automation & AI)

New Relic is a global observability company that builds an intelligent platform to help companies gain insight into complex systems and optimize their digital applications. The GTM AI Engineer will contribute to the Revenue Velocity engine by building and maintaining AI-powered infrastructure, automations, and workflows that support Sales, Expansion, and PLG teams. The role focuses on improving operational processes, data quality, sales workflows, and cross-functional technical solutions.

Responsibilities:

• Assist in building and maintaining the systems that power our opportunity management, sales handoffs, forecasting, and post-sales workflows
• Spot gaps, solve edge cases, and ensure the funnel, from first meeting to renewal, runs smoothly and intelligently
• Deploy automations that surface "next-best actions," trigger timely follow-ups, and improve deal velocity using Clay, Boomi, Claude and Gemini
• Execute routine data hygiene and enrichment workflows across CRM records, ensuring data accuracy and completeness
• Test, monitor, and troubleshoot automated GTM workflows to identify edge cases and minimize operational drag
• Work side-by-side with Sales, Accounts, and Marketing teams to translate operational needs into technical solutions
• Help connect disparate GTM tools into a cohesive stack and continuously improve that stack as we scale
• Turn high-level GTM goals into reliable, scalable workflows while balancing speed with quality

Requirements:

• 2+ years of experience in GTM systems, revenue operations, or sales architecture at a fast-moving company
• Built or supported systems that power sales pipelines, post-sale processes, and customer lifecycle ops
• Hands-on experience building basic automations using webhooks, APIs, or low-code platforms
• Proven experience designing and executing marketing campaigns, personalized outreach, and lead nurturing strategies
• Enjoyment of working closely both with technical and non-technical teams to turn operational problems into clean system design
• Innate curiosity, a hands-on approach to experimentation, and strong analytical problem-solving skills
• Deep familiarity with key platforms across the modern GTM ecosystem including Salesforce, Hubspot, Salesloft, Marketo, Clay
• Proficiency in analytics and working with SQL to derive insights from data
• Experience maintaining database integrity across sales and marketing platforms through data validation, deduplication, and list hygiene
• A strong passion for applying AI to automate and enhance customer and sales workflows
• Please note that visa sponsorship is not available for this position
• Hands-on experience designing AI-native products — MCP server, agentic workflows, autonomous systems, AI confidence visualization, human-in-the-loop flows, or building user trust in AI-generated outputs
• 1+ years of experience with iPaaS tools including but not limited to Boomi, Workato, Zapier, Celigo, n8n, Gong
• Experience with observability, incident response, or developer-facing infrastructure products