Senior Cloud&Ops Engineer

Avenga is building cloud solutions that provide reliable, scalable, and secure platforms for enterprise operations. The Senior Cloud&Ops Engineer will provide advanced technical support for cloud infrastructure products, troubleshoot complex issues, manage outages and upgrades, and help ensure customer satisfaction.

Responsibilities:

• Provide technical support for cloud infrastructure products and operator suites
• Perform in-depth log debugging and analysis
• Support customer KPIs and SLAs
• Execute software upgrades and patching
• Lead emergency recovery for outages
• Maintain customer lab environments
• Mentor and train other engineers
• Document technical solutions and contribute to the knowledge base

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related technical field
• Experience in customer-facing technical support roles
• Strong troubleshooting skills for complex technical issues
• Excellent written and verbal communication skills in English (Advanced)
• Solid L2/L3 networking knowledge: stacks, switching, routing, firewalls
• Experience working with Linux
• Ability to manage and prioritize multiple customer issues in dynamic, high-pressure environments
• Must be a US Citizen
• Experience with Docker and Kubernetes
• Familiarity with ELK stack
• Background working with Telecommunication Providers