Manager, Customer Success - Pub Sec

UiPath develops enterprise automation software designed to transform how organizations work. The Sr. Manager of Customer Success will lead Customer Success Managers and Technical Account Managers supporting Federal Civilian accounts, owning portfolio performance, reducing risk, building high-performing teams, and partnering across Sales, Product, and Go-To-Market organizations.

Responsibilities:

• Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health
• Proactively identify and reduce systematic risk across the customer lifecycle
• Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis
• Tie customer adoption directly to measurable revenue impact and business outcomes
• Player-Coach: will be responsible for owning success for marquee accounts
• Serve as a strategic partner across Sales, Product, and Go-To-Market teams
• Build and maintain established cross-functional influence across the organization
• Collaborate on deal construction and commercial activity
• Drive alignment between customer success strategies and broader GTM initiatives
• Build and scale high-performing Customer Success and Technical Account Managers
• Provide strong interpersonal coaching and mentorship to team members
• Model unwavering accountability and ownership culture
• Establish and communicate "what good looks like" across the organization
• Champion customer- and team-oriented culture
• Drive operational rigor and discipline across service delivery
• Establish and maintain key operational standards for the business
• Transform individual execution into broader packaged plays and new standards
• Ensure consistent and articulate communication across all stakeholders

Requirements:

• Previous experience with formal people management and team leadership
• US citizenship required
• Proven track record in broad portfolio impact including renewals, saves, and adoption metrics
• Experience with deal construction and commercial activity
• Established cross-functional influence across Sales, Product, and GTM organizations
• Strong interpersonal, coaching, and mentorship skills
• Entrepreneurial mindset with tenacious execution capabilities
• Articulate and consistent communication style
• Customer- and team-oriented approach with ability to champion culture
• Deep exposure to public sector business landscapes
• Understanding and usage of key industry solutions embedded in GTM strategy
• Established relationships across marquee accounts
• Examples of transforming individual execution into broader packaged plays or new organizational standards
• Demonstrated ability to identify and establish operational excellence benchmarks
• Experience operating in complex, highly technical renewal deal cycles