Principal Product Manager, Design Systems & Accessibility

Zillow is hiring a Principal Product Manager to shape product strategy and roadmaps for its design systems and digital accessibility capabilities. The role will build measurement and operating models, drive adoption, scale accessibility through systems and tooling, and evolve shared systems for AI-enabled product development.

Responsibilities:

• Define and lead the product vision, strategy, and roadmap for Zillow’s design systems
• Define and mature the data, success metrics, and measurement needed to manage product performance, demonstrate customer and business value, and guide roadmap and investment decisions
• Prioritize investments that create leverage across teams, balancing new capabilities, adoption, system quality, support, accessibility, technical investment, and long-term scalability
• Stay current on evolving design-system practices, accessibility standards, and AI-enabled development, translating material shifts into roadmap and investment decisions
• Build a deep understanding of how designers, engineers, and product managers use our foundational systems to build products, including their workflows, needs, and friction points
• Use internal customer discovery, adoption data, and product-health insights to inform roadmap decisions
• Identify barriers to adoption and prioritize product, tooling, workflow, and enablement improvements that create the greatest leverage
• Lead alignment across Design, Engineering, Product, and senior stakeholders on priorities, trade-offs, dependencies, and the value the systems deliver
• Define product strategy and priorities for accessibility systems, tooling, and product-health capabilities
• Develop the product approach to accessibility health observability, tooling, and integrations that help teams understand and improve the accessibility of Zillow’s digital experiences
• Evolve systems for automated accessibility checks (e.g., CI/CD checks), audits, and remediation so product teams can identify and own issues earlier
• Use audit findings and other product-health signals to identify systemic issues and determine when problems should be solved centrally through design systems, tooling, or shared development mechanisms
• Partner with the Principal Program Manager for Accessibility to translate enterprise priorities and risk into scalable product investments
• Ensure design systems and accessibility standards evolve for AI-enabled workflows, making them easier for AI tools and agents to consume and apply
• Partner across Design Tech, Engineering, and DevEx to shape and prioritize AI-enabled systems and tooling based on evolving technology, customer needs, product outcomes, and broader systems priorities
• Evaluate how AI-enabled workflows affect adoption, accessibility, quality, and efficiency, and use those insights to inform future investment

Requirements:

• You have 10+ years of product management or relevant experience
• You've led complex design systems, platforms, internal tools, or other horizontal products across multiple teams for 3+ years
• You think in systems and have the technical fluency to understand complex systems, navigate technical trade-offs, and be a credible partner to Design and Engineering
• You are committed to building accessible, inclusive digital products and motivated to deepen your accessibility expertise
• You have strong product judgment and can synthesize complex, ambiguous inputs into clear product direction, strategy, priorities, and trade-offs
• You have experience using product data and measurement to understand performance, demonstrate customer and business value, and guide investment decisions
• You communicate clearly with working teams and senior leaders, build alignment on complex decisions, and influence partners and roadmaps without direct authority
• You have strong AI fluency, use AI to improve your own product-management work, and understand how AI is changing product development
• Demonstrated expertise in design systems, including product-managing their strategy, adoption, governance, and evolution
• Demonstrated experience advancing digital accessibility, including applying WCAG 2.2 Level AA in digital product development
• Experience driving adoption of internal platforms or systems across distributed teams
• Experience with AI-enabled development tools, MCPs, AI skills, agents, evaluation systems, or related emerging technologies