Senior Product Enablement & Adoption Manager

BlackCloak protects corporate executives and high-profile individuals from digital threats, privacy leaks, and identity theft. The Senior Product Enablement & Adoption Manager owns post-sale product launches, member adoption programs, internal enablement, and strategic initiatives that improve engagement, renewal, and expansion.

Responsibilities:

• Product launch (post-sale): Develop and manage the post-sale launch process, from team enablement through member rollout, in partnership with Marketing, Product, and Operations
• Adoption: Craft and execute strategies that move members from first use to regular use
• Member-facing initiatives: Expand the channels and methods we use to educate members on all features, products, and services available on their current plan or an upgraded plan
• Internal enablement: Enable post-sale teams to support and position the value of each product or tool release
• Strategic projects: Lead key initiatives that drive value realization for our members

Requirements:

• 5+ years in product marketing, customer enablement, or a similar role
• A track record of launches that drove real adoption
• Confidence presenting to enterprise-level clients
• Strong writing skills and comfort with data
• experience in cybersecurity and/or with executive clients