Business Analyst

Makai Labs is an AI startup focused on solving operational and strategic challenges through innovative technology. They are seeking a Business Analyst to support client engagement by documenting workflows, assisting in solution design, and providing user training and support.

Responsibilities:

• Understand and analyze the user journey of our clients, creating process flows to identify areas of opportunity for improvement and enhancement
• Work to integrate existing technology developed by Makai into new client processes where applicable
• Collaborate with designers and product managers to develop and refine product ideas and features
• Lead client meetings, ensuring clear communication and follow-ups to address evolving needs and requirements
• Create and write functional specifications for all phases of the software development lifecycle
• Effectively communicate complex problems and analysis in both written and verbal forms, offering clear and actionable recommendations
• Develop and implement testing initiatives for product features, assessing their performance against core KPIs that align with business goals
• Maintain clear communication with internal teams and external partners to provide product support and meet internal deadlines
• Handle ad-hoc high-priority requests and work cross-functionally to meet tight deadlines and provide top-tier user support
• Adapt to fast-paced environments, demonstrating a willingness to take on various roles as needed
• Utilize creative thinking, combining quantitative and qualitative data to contribute to innovative solutions

Requirements:

• 3+ years experience in a business analyst, financial analyst, or computer science role
• Experience working in Jira or Azure DevOps (or similar platforms) within an Agile framework
• The ability to prioritize quickly in a fast-paced environment
• Proficiency in product lifecycle management processes and tools
• Strong analytical and problem-solving skills
• Operate with a sense of urgency and accountability
• Possess a curiosity around the growing technology landscape
• Experience with SaaS, AI, or ML projects and/or experience with technical implementation