Senior Product Designer

H&R Block is a tax and financial services company evolving its digital innovation through the Block Next strategy. The company is seeking a Senior Product Designer to shape Spruce, its native mobile banking experience, by leading end-to-end design, conducting research and validation, and delivering cohesive experiences across iOS and Android. The role partners with Product, Engineering, Content, Legal, and Compliance to influence product direction and ensure accessible, trustworthy, and high-quality designs.

Responsibilities:

• Lead end-to-end product design for complex Spruce mobile banking features and customer journeys
• Translate customer needs, business goals, technical constraints, data, and regulatory requirements into clear product opportunities and intuitive experiences
• Frame problems, map journeys and flows, explore concepts, prototype, validate, and deliver production-ready designs
• Plan, conduct, and synthesize customer research and usability testing, translating insights into product and design decisions
• Define the future of Spruce's native iOS and Android experience, ensuring every interaction is intuitive, trustworthy, accessible, and aligned with platform best practices
• Establish scalable patterns, frameworks, and interaction standards that improve consistency across the Spruce ecosystem
• Leverage AI-enabled tools, including Figma Make, Figma MCP, and emerging technologies, to accelerate exploration, prototyping, documentation, and delivery
• Partner closely with Product, Engineering, and Content throughout discovery, planning, implementation, testing, and release
• Collaborate with Legal and Compliance to meet regulatory requirements while protecting usability and customer understanding
• Review implemented experiences for design quality, accessibility, platform consistency, and alignment with approved designs
• Contribute to release readiness by identifying experience risks, validating critical journeys, and supporting issue triage
• Communicate design strategy, rationale, dependencies, and risks to cross-functional partners and leadership
• Facilitate workshops and critiques that move teams from ambiguity to aligned action
• Champion design quality across product teams through critique, coaching, standards, and continuous improvement

Requirements:

• 6+ years of product-design experience, ideally designing complex mobile products or services
• A portfolio demonstrating end-to-end product thinking, strong interaction and visual design, and meaningful customer or business outcomes
• Experience designing native experiences for iOS and Android
• Advanced proficiency in Figma, including components, libraries, prototyping, documentation, and developer-ready design
• Demonstrated experience using AI-assisted tools and workflows to accelerate exploration, prototyping, documentation, research synthesis, and design-to-development collaboration
• Experience simplifying complex workflows and designing high-trust or high-stakes customer experiences
• Strong understanding of accessibility and inclusive-design practices
• Experience planning or partnering on customer research and usability testing
• Ability to use qualitative and quantitative evidence to inform, validate, and communicate design decisions
• Comfort navigating ambiguity, balancing competing constraints, and independently moving complex work forward
• Strong cross-functional collaboration skills across Product, Engineering, Content, Analytics, Legal, Compliance, and business partners
• Strong facilitation, storytelling, presentation, and design-rationale skills
• Strong attention to detail while maintaining focus on the broader customer journey and product strategy
• Bachelor's degree in design, human-computer interaction, or a related discipline, or equivalent professional experience
• Experience with financial services, fintech, identity, security, or another regulated environment is preferred