Title: AV Technician
location: Washington DC 20549
job type: contract , possible FTE.
Interview: 1 Virtual Interview
Security clearance: Public trust (ability to obtain)
Clearance: Ability to obtain and maintain Public Trust (or higher if required).
Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering).
Operational Support: May require participation in on-call or surge support activities depending on operational needs.
Location: On-site at Washington, DC
Travel: As required per contract direction.
This role is responsible for maintaining readiness of conference rooms, auditoriums, and multipurpose rooms while resolving user issues quickly and professionally. In alignment with PWS AV/VTC requirements, the technician supports Webex and Microsoft Teams collaboration services, live event execution, and post-production editing. The position also delivers user training and documentation to improve adoption, reduce recurring incidents, and sustain service quality.
PRIMARY RESPONSIBILITIES
AV/VTC Room Operations
- Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms.
- Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements.
- Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption.
- Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational.
Collaboration Platform Support
- Provide user-facing support for collaboration tools, including Webex and Microsoft Teams.
- Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance.
- Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues.
- Communicate service updates and usage guidance to end users to improve collaboration outcomes.
Live Event and Broadcast Support
- Support production of live events, including town halls, commission meetings, and other high-visibility sessions.
- Execute live video/audio support activities and assist with webcast or streaming operations.
- Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support.
- Perform post-production editing for recorded events and deliver high-quality final media outputs.
Training and Documentation
- Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment.
- Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations.
- Create practical job aids for common room technologies and collaboration workflows.
- Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery.
REQUIRED QUALIFICATIONS
Experience:
- Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments.
- Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment.
- Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing.
Technical Skills:
- AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces.
- Webex and Microsoft Teams support for meetings and collaboration.
- Live broadcast, streaming/webcast support, and post-production video editing.
- End-user training delivery and development of manuals, texts, and workbooks.
- Preventive AV equipment management, issue triage, and service restoration.
PREFERRED QUALIFICATIONS
- Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions.
- AVIXA CTS certification (CTS-I or CTS-D preferred).
- Experience coordinating live captioning and sign-language interpretation support.
- Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments.
- Experience with AV refresh, upgrade, and modernization efforts in secured environments.
- AVIXA CTS, CTS-I/CTS-D.
- Dante Level 1 or Level 2 when supporting Dante-based audio transport environments.
