Bilingual (Spanish) Mid-Market Account Manager, LATAM

MaintainX is a mobile-first work execution platform for industrial and frontline teams that helps organizations improve operations and reduce unplanned downtime. The Bilingual (Spanish) Mid-Market Account Manager will manage LATAM customer accounts from post-sale handoff through renewal and expansion, identify growth opportunities, conduct business reviews and product demonstrations, and accurately forecast and document account activity.

Responsibilities:

• Ownership - You will own a “book of business” from post-sale handoff through renewal and expansion. You would use your B2B sales or account management experience to effectively engage and build relationships with mid-market customers. Know your clients like family and take care of them as such
• Expansion - Happy clients tend to expand. You will leverage your experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships
• Prospecting - You will take a proactive approach in identifying customer needs and providing innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations
• Presentation - You will conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present product demonstrations that showcase our offerings in a compelling and tailored manner and the value and impact of our solutions
• Organization - You will need to manage multiple tasks simultaneously such as client requests, demos, proposals, follow-ups, etc. It’s imperative that you stay organized and nothing falls through the cracks
• Systems – We’re a tech company, so we provide you with great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others
• Forecast - You will accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy
• Document - Exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress
• Startup Mentality – You will embrace the entrepreneurial, grind-it-out mentality of building something new

Requirements:

• A minimum of 4 years of sales experience, with a significant portion managing accounts in LATAM
• Bilingual in English and Spanish
• Demonstrated success in expanding client accounts and driving revenue growth in a B2B sales environment
• Proficiency in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders
• Strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders
• Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews
• Adaptability and comfort in a fast-paced, rapidly changing sales environment
• Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management
• Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams
• A positive, passionate, and creative mindset, combined with high-character qualities that align with our company values
• An open and hungry mind, always willing to improve through coaching and learn about our customers' industries
• Bachelor's degree or higher
• This role is responsible for managing and supporting a customer portfolio based primarily in LATAM, requiring daily verbal and written communication in Spanish with those customers
• ideally in a relevant field
• Portuguese is a plus
• Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc
• Experience with startups and entrepreneurial organizations
• Experience working in CMMS or facility operations software
• Documented success in working in a remote setting