Senior Director, Product Management - Revenue Intelligence & Analytics

Invoca is a revenue execution and platform company that helps marketing, commerce, and contact center teams turn customer conversations into revenue. The Senior Director of Product will lead the Revenue Intelligence & Analytics portfolio across Integrations, Insights & Analytics, Interaction Tracking, and Data Standardization, while managing product leaders and driving AI-powered, actionable customer insights.

Responsibilities:

• Set product strategy and roadmap across Integrations, Insights & Analytics, Interaction Tracking, and Data Standardization as one connected portfolio, not four disconnected roadmaps
• Define and own how Invoca turns unstructured data (calls, SMS, agent interactions) into structured, AI-generated insight that customers can act on immediately
• Partner with Data Engineering on our Databricks-based data platform to ensure the underlying architecture can support the insight and analytics products built on top of it
• Own the customer value narrative for this portfolio: ensure every product has a clear, quantifiable story for the value it delivers, and use that story to drive adoption, retention, and expansion
• Represent this portfolio on the R&D Senior Leadership Team; bring proactive ideas and investment cases to company-level strategy conversations, not just status updates
• Manage, coach, and grow 4 product leaders, each owning one of the core product areas in this portfolio
• Set and uphold a high bar for what "done" means — not just shipped, but demonstrably valuable to customers
• Build and run a healthy agile operating cadence across 4 scrum teams: prioritization, roadmap reviews, cross-team dependency management
• Partner closely with Engineering, Design, Data Science, Customer Success, and GTM leadership to align priorities and remove blockers
• Represent Invoca's data and insights story externally with customers and prospects, and periodically with analysts or press. This role requires flexibility for travel
• Build a clear, evolving point of view on which AI/ML approaches are right for turning conversational and interaction data into structured insight
• Push the team to use AI not just in the product, but in how the team works: research synthesis, insight generation, customer analysis
• Ensure the AI-driven insights this portfolio produces are trustworthy, explainable, and something customers will actually act on — not just impressive demos

Requirements:

• 8+ years of product management experience in B2B/enterprise SaaS, with 4+ years managing other product managers or product leaders
• Direct experience owning products or features that use AI/ML to turn unstructured data (calls, SMS, transcripts, agent notes) into structured, actionable insight
• Experience owning a customer-facing analytics or BI product
• Comfortable partnering with data engineering on modern data platforms
• Proven track record managing a team of product managers/leaders across multiple scrum teams, including hiring, coaching, and performance management
• Able to build and tell a clear, quantified value story to customers and executives — you can walk into a customer QBR and make the data mean something
• Comfortable operating as a peer to other senior leaders on an R&D Sr. Leadership Team; you bring strategy and investment cases, not just execution updates
• direct experience with an embedded analytics platform is a strong plus
• experience with Databricks or a similar data lakehouse (e.g., Snowflake) is helpful
• Hands-on experience with ThoughtSpot, Databricks, or a similar modern analytics/data stack
• Experience with AdTech/MarTech integrations