FCM - Business Analyst - Remote, US

Flight Centre Travel Group’s FCM business specializes in managing national and global corporate travel programs for medium and large businesses. FCM is seeking a Technical Business Analyst to translate business needs into technical requirements, coordinate small to mid-sized projects, and facilitate successful delivery across technical and business teams.

Responsibilities:

• Translate business problems into clear, actionable technical requirements and user stories
• Lead the design, coordination, and delivery of small to mid-level technical projects
• Perform business and systems gap analysis, and build detailed workflows
• Facilitate meetings, lead discussions, and drive consensus with stakeholders
• Coordinate all aspects of project delivery, ensuring timelines and objectives are met
• Document project scope, requirements, and updates using standardized templates
• Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams
• Assess and communicate project goals, benefits, and ROI/LOE estimates
• Identify and document system, business, and development dependencies
• Work collaboratively across technical and non-technical teams
• Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history
• Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools
• Utilize independent judgment to lead projects with minimal supervision
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Requirements:

• Proven experience as a Technical Business Analyst or similar role
• Strong experience translating business requirements into technical documentation (User Stories, BRDs)
• Experience with project coordination and delivery in a technical environment
• Solid understanding of ROI and level of effort (LOE) estimation
• Knowledge of Sabre system including bookings, shopping, and PNR management
• Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.)
• Ability to analyze cross-functional impacts across multiple business areas
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Experience facilitating stakeholder meetings and workshops
• Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote)
• Ability to work independently and collaboratively in fast-paced environments
• Multilingual (English/Spanish) is a plus