ServiceNow CMDB Manager / Product Owner

The Hartford is an insurance company seeking a ServiceNow CMDB Manager / Product Owner to lead the strategy, governance, and evolution of its enterprise configuration management database. The role owns the CMDB product vision and roadmap, leads a team of CMDB professionals, and drives data quality, service modeling, discovery, integrations, governance, and operational excellence.

Responsibilities:

• Own the CMDB product vision, roadmap, backlog, and success metrics
• Lead and develop a team of CMDB engineers, analysts, and administrators
• Drive CMDB modernization, governance, and CSDM alignment initiatives
• Improve CMDB data quality, service visibility, lifecycle governance, and certification processes
• Lead Discovery, Service Mapping, Service Graph, and CMDB integration strategies
• Establish standards, controls, and accountability models that ensure trusted, sustainable CMDB operations
• Partner across infrastructure, cloud, security, application, and operations teams to improve asset and service visibility
• Define and report on KPIs that demonstrate business value, risk reduction, operational efficiency, and platform health

Requirements:

• 5+ years of experience leading enterprise CMDB, ServiceNow, ITOM, or configuration management programs
• Proven people leadership experience managing technical teams
• Deep expertise with ServiceNow CMDB, Discovery, Service Mapping, CSDM, IRE, and related integrations
• Experience building product roadmaps, governance frameworks, and data ownership models
• Strong knowledge of enterprise infrastructure, cloud environments, applications, and IT service management practices
• Ability to influence stakeholders, drive organizational change, and deliver measurable outcomes
• Candidate must be authorized to work in the US without company sponsorship
• ServiceNow certifications (CSA, ITOM, Discovery, or Service Mapping)
• Agile, Product Owner, or ITIL certifications
• Experience with cloud platforms, cybersecurity, observability, AIOps, automation, or asset management
• Experience operating within regulated or highly governed enterprise environments