Customer Service Specialist (Part-Time)

Quip Laboratories provides biosafety management solutions, including equipment, chemicals, and services that support hygiene and safety standards. The part-time, remote Customer Service Specialist serves as a frontline customer contact, handling order entry, quote generation, customer inquiries, shipment tracking, and support for Biosafety Account Managers and senior management.

Responsibilities:

• Accurately enter customer orders received daily via email and phone
• Ensure orders comply with applicable contracts, blanket purchase orders, and customer-specific standing orders
• Manage customer blanket purchase orders and renewal services as needed
• Aim to enter orders within one hour of receipt during scheduled working hours
• Accurately prepare customer quotes
• Aim to complete quote requests in less than one hour of receipt during scheduled working hours
• Set reminders in Business Central and/or email Biosafety Account Managers as needed to ensure customers receive quotes within established timeframes
• Update and maintain the weekly quote tracker to monitor quote conversion rates and identify product categories with strong sales results
• Answer the customer service phone line and provide excellent, prompt service
• Respond to customer inquiries in a timely manner
• Establish and maintain positive relationships with customers
• Support Biosafety Account Managers with customer-related needs, including assistance with presentations
• Email shipment tracking information to customers by the end of the day for orders shipped that day
• Perform other duties as assigned by the Director of Customer Marketing and/or the Director of HR

Requirements:

• Candidates must reside within 45 minutes of Wilmington, Delaware
• Excellent organizational skills, strong attention to detail, and the ability to prioritize changing demands and manage multiple tasks
• Demonstrated data entry skills and an understanding of basic accounting principles
• Customer service experience
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
• Microsoft Dynamics 365 Business Central experience