Senior Product Manager, IT

Marsh McLennan Agency provides business insurance, employee health and benefits, retirement, and private client insurance solutions. The Senior Product Manager, IT will drive the strategy, roadmap, delivery, adoption, and governance of core IT products and platforms while partnering with technical and business stakeholders. The role also oversees Agile product delivery, vendor relationships, metrics, and compliance with security, privacy, and accessibility standards.

Responsibilities:

• Define and own product vision, strategy and multi-year roadmap for assigned IT platforms (e.g., identity & access management, digital workplace, enterprise integrations, data platforms, security tooling, cloud platform services)
• Translate business needs and technical constraints into clear product requirements, user stories and prioritized backlogs
• Lead product planning and prioritization using data, stakeholder inputs and business value to ensure alignment with organizational goals
• Partner with engineering, architecture, security, operations, vendor partners and business SMEs to deliver high-quality releases on time and on budget
• Act as product owner in Agile delivery teams: clarify scope, accept deliverables, manage sprint priorities and remove blockers
• Drive product adoption and change management through stakeholder engagement, communications, training plans and measurement
• Define and monitor product success metrics (KPIs), use analytics to inform decisions, and report product performance to leadership
• Manage vendor relationships and third-party product lifecycle where applicable, including requirements, RFPs, contract alignment and performance reviews
• Ensure product designs meet security, compliance, privacy and accessibility standards and contribute to risk mitigation activities
• Mentor and coach junior product managers and contribute to product management best practices and governance across IT

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)
• 5+ years of product management experience in IT or technology environments, with demonstrated ownership of enterprise IT products or platforms
• Proven track record delivering complex, multi-stakeholder IT initiatives from discovery through production
• Strong understanding of software development lifecycle, Agile methodologies and modern cloud-native architectures
• Experience working with technical teams (engineering, architecture, security) and translating technical concepts for business stakeholders
• Excellent communication, stakeholder management and interpersonal skills
• Data-driven decision-making skills; experience defining and tracking KPIs and using analytics to inform prioritization
• Strategic thinking with strong business acumen and customer-centric mindset
• Technical literacy and ability to engage in architectural and engineering discussions
• Strong prioritization, organization and time-management capabilities
• Negotiation and vendor management skills
• Ability to influence without direct authority and build consensus across diverse stakeholders
• Problem-solving orientation and comfort with ambiguity
• Empathy for end users and focus on delivering measurable value
• Advanced degree (MBA, MS) or relevant certifications (CSPO, PMP, Pragmatic Institute, SAFe/Product Owner)
• Experience with identity/access management, cloud platforms (AWS/Azure/GCP), integration platforms, ITSM, or enterprise data platforms
• Familiarity with security and compliance frameworks (SOC2, ISO27001, GDPR)
• Prior experience in a regulated industry or large global organization