Customer Service Representative - Automotive

The Reynolds and Reynolds Company, through its affiliate American Guardian Warranty Services, is seeking a Customer Service Representative - Automotive for a fully remote role. The position handles inbound customer calls, reviews automotive contracts, evaluates maintenance claims, gathers documentation, explains contract provisions, and records information in the AGWS system.

Responsibilities:

• Reviewing automotive contracts and evaluating maintenance claims
• Obtaining any needed documentation from the customer to assist with processing maintenance claims
• Assisting customers with general questions related to their contracts, and going over provisions on contracts
• Using the AGWS system to log notes and input documentation