Senior Manager, Asset Protection Field Strategy & Support

CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Senior Manager will lead the Asset Protection Field Strategy and Support team, oversee field-facing programs and tools, monitor shrink trends, and develop scalable strategies to reduce risk and improve execution. The role partners across operations and Asset Protection functions to drive adoption, measurable impact, and alignment.

Responsibilities:

• Lead the Field Strategy and Support team in delivering tools, resources, and support that enable the field Asset Protection team to operate effectively and efficiently
• Own the myAP Health Program, including platform oversight, feedback collection, program enhancements, innovation, engagement strategy, and success measurement
• Manage the Asset Protection Store Visit Tool, the primary field-facing tool for the AP organization, and drive its continued evolution by integrating resources and solutions from across teams to create a more streamlined and effective experience for field users
• Monitor shrink trends and identify strategies and tactics to mitigate loss across front store and pharmacy
• Define the strategic approach that guides how District Asset Protection Leaders prioritize their time, focus support on the highest-need stores, and drive the greatest field impact
• Drive the Operational Excellence program, establishing the measures that identify operational risk and inform store-level recognition and accountability
• Lead the Priority Store Program, identifying where the greatest risk and opportunity exist, and providing District AP Leaders with a structured approach to support stores, strengthen execution, and improve outcomes
• Define and track program success metrics, business impact, and field execution outcomes
• Partner with field operations, store operations, pharmacy operations, and supply chain to understand upcoming initiatives, identify potential risk, and drive integration opportunities
• Collaborate closely with internal Asset Protection teams, including AP Analytics, AP Applications, and AP Investigations, to design and support solutions for the field AP organization
• Translate business needs and field insights into scalable programs, actionable tools, and continuous improvement opportunities
• Drive follow-through and accountability around field execution, impact measurement, and program adoption
• Shape the communication strategy that connects priorities across the Asset Protection organization, ensuring consistent department-wide messaging and enabling cross-functional alignment in support of business objectives and field execution

Requirements:

• 5+ years of experience in Asset Protection, operations, program management, or a related field
• Experience leading cross-functional programs or strategic initiatives in a complex, matrixed environment
• Strong ability to analyze business trends, identify risk, and translate findings into practical, scalable action
• Experience building partnerships across multiple business functions to influence outcomes and drive alignment
• Strong communication, stakeholder management, and execution skills
• Experience leading teams and developing talent
• Strategic leadership
• Data-informed decision-making
• Cross-functional collaboration
• Program ownership and innovation
• Operational execution
• Risk identification and mitigation
• Stakeholder influence
• Team leadership and development
• Experience supporting field-based operations at scale
• Knowledge of shrink trends, asset protection strategy, and operational risk mitigation
• Experience with program design, adoption, and impact measurement